C24- Program Assistant (Grid 21) - Casual

Phoenix Drug & Alcohol Recovery and Education Society; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in recovery and education is seeking a dedicated Program Assistant to support daily operations and maintain high-quality standards. This role involves engaging with residents, ensuring safety, and assisting with the development of life skills. The ideal candidate will demonstrate strong interpersonal and problem-solving skills while working in a collaborative environment. If you are passionate about making a difference in the lives of marginalized populations and thrive in a dynamic setting, this opportunity is perfect for you. Join a team committed to fostering a safe and supportive atmosphere for all clients.

Qualifications

• Grade 12 and a Community Social Service Certificate or equivalent required.
• One year of experience with marginalized populations or similar fields.

Responsibilities

• Monitor and assess resident behaviors and client movement.
• Conduct wellness checks and assist clients with life skills.

Skills

Problem-solving skills

Interpersonal skills

Analytical skills

Communication skills

Integrity and dependability

Education

Grade 12

Certificate in Community Social Service or equivalent

Tools

Microsoft Word

Microsoft Excel

Database management systems

Job description

Job Title: Program Assistant (Grid 21)
Number of Positions: Multiple
Competition Number: C24
Location: The Nest
Position Status: Casual
Collective Agreement: Communities Bargaining Unit
Compensation: $27.92 - $29.60
Reports to: Program Manager, The Nest
Shift Details: NA

Job Summary:

The Program Assistant supports the daily operations of Phoenix Centre and ensures that operational quality and licensing standards are always maintained. Works to ensure a safe, well-maintained, and healthy environment.

Responsibilities:

1. Monitor and assess resident behaviours and client movement in and out of the building.
2. Monitor curfews of residents returning to the Centre and Supportive Housing Programs.
3. Conduct random (or client-requested) basic wellness checks on clients that may require support, including overdose precaution/response.
4. Observe and accurately document resident behaviour utilizing concrete, factual descriptions.
5. Report behaviours to supervisory staff that pose a risk to the resident, other residents, staff, and/or the community.
6. In accordance with established care plans, assist clients with the development of life skills, healthy daily living, and social activities.
7. Engage with residents and ensure safety and expectations of the program agreement are being met.
8. Encourage awareness of interdependence of community members.
9. Deliver meals to clients experiencing mobility issues/hardship.
10. Assist new residents with their welcome gift bag sourced from donations.
11. Debrief with incoming shifts to ensure detailed transfer of information.
12. Support and promote a safe environment regarding relations with other staff, program participants, and community members.
13. Complete regular rounds of the facility as scheduled throughout shifts.
14. Assist the manager in organizing and distributing food and clothing donations.
15. Other related duties as assigned.

Qualifications:

1. Grade 12.
2. Certificate in Community Social Service or equivalent.
3. Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent.
4. Satisfactory completion of a criminal records check with vulnerable sector screening is required.
5. Satisfactory completion of Tuberculosis Screening form is required.
6. Satisfactory completion of Employee Immunization Record form is required.
7. First Aid 1 and Current CPR certificate is required.

Skills & Knowledge:

1. Knowledge of Windows, Microsoft Word, Excel, and database management systems.
2. Knowledge of and ability to operate standard office equipment.
3. High level of integrity and dependability with a strong sense of urgency and results-orientation.
4. Strong problem-solving, analytical, and creative skills.
5. Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
6. Demonstrated commitment to the social sector with a passion for the organization’s mission.

Competencies:

1. Demonstrates initiative, flexibility, adaptability, and resourcefulness.
2. Actively seeks and incorporates feedback to inform continuous self-improvement.
3. Sets goals, creates and implements action plans, monitors progress, and evaluates results.
4. Adeptly manages competing tasks and uses time efficiently and effectively.

Salary for this role is between $27.92 - $29.60 per hour.

Closing Details:

Closing Date: Internal applications will be accepted until 11 February, 2025 at 5:00pm.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered.