Program Assistant

Coast Mental Health; Coquitlam; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employer-paid benefits

Vision and dental care

Pension plan

Long-term disability

Paid Indigenous leave

Employee assistance program

Job summary

Coast Mental Health is seeking a Program Assistant to provide administrative support across three Rehabilitation and Recovery sites in Coquitlam and White Rock, with regular travel between locations. The role involves scheduling, payroll support, records management, and first-point-of-contact duties, serving staff, clients, and community partners.

The position requires Grade 12, an Office Administration certificate or equivalent training, and at least 1 year of related experience, with

Qualifications

• Successful completion of Grade 12
• Office Administration Certificate and/or post-secondary training in office administration
• Ministry of Justice Criminal Record Clearance
• 1 year related experience
• WHMIS Certification

Responsibilities

• Provide administrative support across three Rehabilitation and Recovery Division sites, travelling regularly between program locations in Coquitlam and White Rock to meet operational needs and support staff, clients, and program activities.
• Prepare correspondence, reports, forms, and other program documentation, while maintaining organized filing and records management systems.
• Perform advanced word processing functions, including preparing correspondence, meeting minutes, reports, spreadsheets, statistical reports, and distributing information as required.
• Act as the first point of contact by answering telephones, responding to inquiries, determining the urgency of calls, and directing them to the appropriate staff member.
• Welcome clients and visitors, provide program and resource information, and respond to general inquiries in a professional and respectful manner.
• Compile, prepare, and maintain statistical records and reports to support workload monitoring, program planning, and reporting requirements.

Skills

Administrative support

Organization

Communication

Customer service

Travel coordination

Education

Grade 12

Office Administration Certificate

Criminal Record Clearance

WHMIS Certification

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Location: R&R Program (Riverview, Coquitlam, BC)

Schedule: Monday - Friday 8-4. Unpaid Meal break

Anticipated Start Date:As soon as possible.

Job Summary

Reporting to the Program Managers, the Program Assistant provides administrative support to three sites within the Rehabilitation and Recovery (R&R) Division. This position works across multiple program locations in Coquitlam and White Rock and requires regular travel between sites to support day-to-day operations. The Program Assistant is responsible for a wide range of administrative, scheduling, payroll, and records management functions that support program operations. The role requires sound judgment, initiative, strong organizational skills, and the ability to prioritize competing demands while maintaining confidentiality and providing excellent customer service to staff, clients, community partners, and the public.

Responsibilities

• Provide administrative support across three Rehabilitation and Recovery Division sites, travelling regularly between program locations in Coquitlam and White Rock to meet operational needs and support staff, clients, and program activities.
• Prepare correspondence, reports, forms, and other program documentation, while maintaining organized filing and records management systems.
• Perform advanced word processing functions, including preparing correspondence, meeting minutes, reports, spreadsheets, statistical reports, and distributing information as required.
• Act as the first point of contact by answering telephones, responding to inquiries, determining the urgency of calls, and directing them to the appropriate staff member.
• Welcome clients and visitors, provide program and resource information, and respond to general inquiries in a professional and respectful manner.
• Compile, prepare, and maintain statistical records and reports to support workload monitoring, program planning, and reporting requirements.

Typical Education, training, and experience

• Successful completion of Grade 12
• Office Administration Certificate and/or post-secondary training in office administration and/or a combination of education, experience and training
• Ministry of Justice Criminal Record Clearance
• 1 years related experienceWHMIS Certification
• Priority given to applicants with background in Mental Health and/or related Community Social Services or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the level of work.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs.
• Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at:https://mpp.pensionsbc.ca .

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability