Professional Standards Coordinator Intern

Toronto Regional Real Estate Board; Toronto; On-site; CAD 25,000 - 39,000; Part time

Job summary

The Toronto Regional Real Estate Board is seeking high-performing candidates to join its Professional Standards team, exposing you to regulatory compliance, administrative law processes, and governance within MLS operations serving over 70,000 REALTORS® across the Greater Toronto Area.

You’ll work on investigations, hearings, and dispute resolution, while assisting with data, reporting, and policy projects.

Qualifications

• Strong analytical and problem-solving skills.
• High attention to detail and organization.
• Ability to handle confidential information with discretion.
• Comfort working in structured, rules-based environments.

Responsibilities

• Assist in reviewing and organizing complaint files related to Member conduct.
• Support investigations by compiling, analyzing, and structuring evidence and timelines.
• Research applicable rules and regulatory frameworks to inform case assessments.
• Prepare materials for Arbitration and Professional Standards Hearings.
• Attend hearings and document proceedings; summarize Hearing Panel decisions.
• Coordinate hearing panels including scheduling and case file prep.
• Apply By-Laws and MLS Rules to real-world scenarios.
• Interpret regulatory requirements from Ontario real estate bodies.
• Support development of internal guidance and responses to Member inquiries.
• Maintain and organize compliance and case data for reporting.
• Identify trends related to complaints and MLS data quality.
• Document procedures; improve internal workflows and training materials.

Skills

Analytical thinking

Attention to detail

Confidentiality

Structured environment

Job description

The Toronto Regional Real Estate Board is seeking high-performing candidates to join its Professional Standards team, one of the most critical functions within the organization.

This role provides direct exposure to:

• Regulatory compliance and enforcement
• Administrative law processes
• Professional discipline and dispute resolution
• Governance and policy application within a large, complex organization

The successful candidate will work alongside experienced professionals responsible for addressing member-to-member disputes, professional standards infractions, and maintaining the integrity of one of North America’s largest Multiple Listing Services (MLS®), supporting over 70,000 REALTORS® across the Greater Toronto Area.

What You’ll Work On

This is not a passive placement as candidates will be embedded in real workflows and contribute meaningfully to active files.

Investigations & Case Support

• Assist in reviewing and organizing complaint files related to Member conduct
• Support investigations by compiling, analyzing, and structuring evidence, documentation, and timelines
• Conduct research on applicable rules, policies, and regulatory frameworks to inform case assessments

Hearings & Dispute Resolution (Elevated)

• Support the preparation of materials for Arbitration and Professional Standards Hearings including Allegation Statements
• Attend hearings and assist in documenting proceedings and preparing structured summaries of Hearing Panel decisions
• Present case materials on behalf of the organization in discipline matters, as appropriate
• Coordinate hearing panels, including scheduling, logistics, and comprehensive case file preparation

Regulatory & Policy Application

• Apply TRREB By-Laws and Policies, MLS® Rules, and professional standards frameworks to real-world scenarios
• Assist in interpreting regulatory requirements from bodies such as the Real Estate Council of Ontario and Canadian Real Estate Association
• Support the development of internal guidance and responses to Member inquiries

Data, Reporting & Insights

• Maintain and organize compliance and case data in a structured and accurate manner
• Support the preparation of reports for senior leadership and Board-level review
• Identify trends and insights related to complaints, compliance issues, and MLS® data quality

Operational & Strategic Projects

• Assist in documenting procedures and improving internal workflows and processes
• Contribute to the development and enhancement of training materials and process manuals
• Support special projects related to governance, compliance modernization, and policy updates

What You’ll Gain

This placement is designed as a pipeline into regulatory, legal, and policy careers.

You will gain:

• Exposure to real world administrative law and quasi-judicial processes
• Hands-on experience with investigations, hearings, and dispute resolution
• Understanding of how large-scale regulatory frameworks operate in practice
• Direct interaction with professionals, panel members, and leadership
• Experience working with highly confidential, complex case material

Who You Are

We are looking for candidates who demonstrate strong judgement, critical thinking, curiosity, and professionalism.

• Strong analytical and problem-solving skills
• High attention to detail and organization
• Ability to handle confidential information with discretion
• Comfort working in structured, rules-based environments

What Makes This Placement Different

• Most co-op roles are administrative. This one is not.

You will:

• Work on real cases, not simulations
• Gain exposure to decision making processes and governance structures
• Develop skills directly transferable to:
• Law school
• Regulatory agencies
• Corporate compliance
• Public administration

Candidates who succeed in this role typically pursue careers in:

• Regulatory bodies and tribunals
• Legal and paralegal professions
• Corporate compliance and risk
• Government and public policy
• Professional associations and governance roles

Only selected candidates will be invited to participate in the interview process.