Professional Services Consultant: Implementations & Training

Fortra; British Columbia; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

Fortra is seeking a collaborative and experienced Professional Services Consultant to join our Services team in Canada. You will work with customers to deploy Fortra’s software solutions in the field, build strong partnerships, and drive successful implementations across diverse environments.

This role requires travel, delivers on-site and remote services, and effective communication with technical and non-technical audiences.

Qualifications

• 2–3 years in consulting, customer success, services coordination, or training.
• Excellent communication skills with both technical and non-technical audiences.
• Willingness to travel and adapt to diverse customer environments.

Responsibilities

• Demonstrate mastery of at least one product and its integrations/API usage.
• Develop scripts, utilities, or integrations to meet customer needs.
• Collect infrastructure requirements and create deployment procedures for interoperability.
• Deliver services onsite and remotely with timely status updates to stakeholders.
• Troubleshoot technical issues to resolve customer problems and maintain satisfaction.
• Assist PMO in defining scope, goals, and progress reporting.

Skills

Consulting

Customer communication

Problem solving

Stakeholder management

English proficiency

Travel readiness

Technical aptitude

Job description

Fortra is seeking a collaborative and experienced Professional Services Consultant to join our Services team in Canada. You will work with customers to deploy Fortra’s software solutions in the field, build strong partnerships, and drive successful implementations across diverse environments.

This role requires travel, delivers on-site and remote services, and effective communication with technical and non-technical audiences.