Professional Services Consultant I

Fortra Arabia; British Columbia; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

Fortra is seeking a collaborative and experienced Professional Services Consultant to join its Services team. The role involves deploying Fortra's software solutions in the field, with extensive travel and occasional formal training sessions for customers and partners.

You will build strong partnerships, drive successful implementations, and adapt to diverse customer environments, ensuring customer satisfaction and project success through excellent communication and consulting skills.

Qualifications

• 2-3 years of experience in consulting, customer success, services coordination, support, or training.
• Excellent communication skills with both technical and non-technical audiences.
• Strong problem-solving and analytical skills with keen attention to detail.
• Strong aptitude for troubleshooting technical issues.
• Fundamental understanding of network connectivity, web interfaces, endpoint management, and software deployment.
• Experience successfully managing external stakeholders, including navigating conflict resolution.

Responsibilities

• Demonstrate technical mastery of at least one product and its applications, or one specialized field like API integrations or NERC CIP solution delivery.
• Develop custom scripts, utilities, or integrations to meet customer needs within their environment.
• Collect infrastructure requirements and create implementation and deployment procedures for interoperability.
• Support projects by delivering timely status updates to internal teams and customers.
• Troubleshoot technical issues to resolve customer problems.
• Deliver services and support both onsite and remotely.
• Assist the PMO in defining project scope, goals, and deliverables and reporting on progress.
• Work within defined policies and knowledge areas as directed.
• Support Services revenue objectives by maintaining 65% billable utilization.
• Refine and improve business analysis processes to enhance efficiency and outcomes.

Skills

Communication

Problem-solving

Analytical thinking

Troubleshooting

Stakeholder management

APIs integration

Tools

APIs integration

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking a collaborative and experienced Professional Services Consultant to join our Services team. In this role, you will work closely with cross-functional teams and directly with customers to deploy Fortra's software solutions in the field. Your ability to build strong partnerships, drive successful implementations, and adapt to diverse customer environments will be essential. This role requires extensive travel and occasional delivery of formal training sessions to customers and partners, highlighting your excellent communication and consulting skills to ensure customer satisfaction and project success.

WHAT YOU'LL DO

• Demonstrate technical mastery of at least one product and its associated applications, or one highly specialized field skill, such as integration with third-party products using APIs, NERC CIP solution delivery, or Information Systems Security.
• Develop custom scripts, utilities, or integrations to fulfill customer needs.
• Collect infrastructure technical requirements and create implementation and production deployment procedures for Fortra products to interoperate and function within the customer's environment.
• Support projects by delivering timely status updates to internal teams and customers.
• Troubleshoot technical issues to resolve customer problems.
• Execute customer and project requirements and elevate issues to leadership when necessary.
• Deliver services and support both onsite and remotely.
• Assist the PMO in defining project scope, goals, and deliverables and reporting on progress.
• Act within defined policies and areas of expertise or knowledge as directed.
• Support Services revenue objectives by maintaining 65% billable utilization.
• Continuously refine and improve business analysis processes to enhance efficiency and outcomes.
• Perform other duties as assigned.

QUALIFICATIONS

• 2-3 years of experience in consulting, customer success, services coordination, support, or training.
• Excellent communication skills with both technical and non-technical audiences.
• Strong problem-solving and analytical skills with keen attention to detail.
• Strong aptitude for troubleshooting technical issues.
• Fundamental understanding of network connectivity, web interfaces, endpoint management, and software deployment.
• Experience successfully managing external stakeholders, including navigating conflict resolution.
• Proactive, adaptable, and receptive to feedback.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

We are an equal opportunity employer and encourage applications from candidates of all backgrounds. We do not require Canadian work experience; all relevant experience will be considered. This posting is for a new position

Expected Compensation : C$75,000 - C$100,000

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.