Production Support Technician

NRT Technology Corp.; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

NRT Technology Corp., Toronto, is seeking a Production Support Technician to ensure comprehensive QA, manage production processes, and maintain detailed records across all assembly operations. Reporting to the Production & Purchasing Manager, you will assist in machine assembly, perform hardware/software installation and testing, and deploy computer images to production equipment.

You will troubleshoot hardware and software malfunctions, manage inventory and paperwork, and uphold health and

Qualifications

• 1-2 years experience in electrical assembly or manufacturing settings.
• Strong attention to detail and accuracy in record-keeping.
• Customer service oriented and able to handle multiple priorities.
• Strong interpersonal and organizational skills.
• Ability to perform repetitive tasks such as lifting, walking, standing.
• Punctual and dependable with a team-oriented mindset.
• Independently manage tasks and collaborate as needed.
• Comply with health and safety standards.

Responsibilities

• Perform QA inspection and testing of finished and in-progress parts and assemblies to ensure specifications are met.
• Process machine and parts orders, manage production lots for builds, and conduct QA testing before shipment.
• Maintain comprehensive customer machine and parts records, including Serial# databases and Sales orders.
• Assist in machine assembly, install hardware/software, configure, and test, including deploying computer images to production equipment.
• Resolve and escalate hardware/software malfunctions, coordinate with suppliers for fixes via RMA or support.
• Manage Opal inventory and ensure adherence to Final QA inspection checklists, forward related documents to Production Manager.
• Analyze and troubleshoot product issues, customize products per customer requirements, stage ATM machines, liaise with IT for image needs.
• Perform EPROM burning/replacement, assemble cables/sub-assemblies, calibrate mechanical/electronic components, oversee non-conforming material control.
• Operate hand/power tools and production equipment; maintain a clean, compliant work area.
• Complete additional duties or projects as assigned by management, ensuring health and safety standards.

Skills

QA & testing

Electrical assembly

Documentation

Hardware installation

Troubleshooting

Education

High school diploma

Job description

Production Support Technician

About NRT

NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!

NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.

We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com

Reporting to the Production & Purchasing Manager, the Production Support Technician’s primary mandate is to ensure comprehensive quality assurance, manage production processes, maintain detailed records, oversee equipment assembly, troubleshoot technical issues, manage inventory, and maintain a compliant work environment across all production and assembly operations.

Core Competencies

1. Communication
2. Teamwork
3. Strategic Focus
4. Time Management
5. Flexibility/Adaptability
6. Problem Solving
7. Accountability/Ownership
8. Conflict Management

Job Duties

• Performing Quality Assurance (QA) inspection and testing of finished and in-process fabricated/mechanical parts, equipment, and assemblies to ensure compliance with specifications. Notify relevant parties of any issues.
• Processing machine and parts orders, managing production lots for machine/subassembly builds, and conducting QA testing before shipment.
• Managing and maintaining comprehensive customer machine and parts records, including Serial# Database/Sheets and Sales orders.
• Assisting in machine assembly, performing hardware/software installation, configuration, and testing, including deploying computer images to production equipment.
• Resolving and escalating hardware/software malfunctions, following up with suppliers to address component failures through RMA or supplier support.
• Managing Opal inventory and ensuring adherence to Final QA inspection checklists, forwarding all related hard copy documents to the Production Manager.
• Analyzing and troubleshooting problems with products, customizing products as per customer requirements, staging ATM machines, and liaising with IT for image requirements.
• Performing EPROM burning and replacement, assembling cables/products/sub-assemblies, calibrating mechanical/electronic assemblies, and overseeing non-conforming material control.
• Operating hand tools, power tools, and production equipment, contributing to daily work area cleanup, and maintaining a neat, compliant work area.
• Completing additional duties or projects as assigned by management, ensuring adherence to health and safety standards.

Requirements

• 1-2 years experience in electrical assembly, working in a fast paced environment.
• High school (+) diploma.

• Customer service oriented and able to handle multiple priorities in a professional manner.
• Strong interpersonal and organizational skills.
• Ability to complete repetitive tasks such as lifting, walking, standing.
• Strong attention to detail with the ability to multitask.
• Superior punctuality and dependability.
• Can work independently, as well as part of a team.