Production Support - SRE

Capgemini; Toronto; On-site; CAD 70,000 - 102,000; Full time

Benefits offered by this job

Vacation: 12–25 days

Company holidays

RRSP / Retirement savings

Job summary

Capgemini in Toronto, Canada, is seeking a Production Support Engineer for the Commercial Line of Business to monitor systems, respond to incidents, automate tasks, and manage infrastructure across Windows and Linux environments.

The role involves capacity planning, release engineering, collaboration with developers and operations, and ongoing documentation and improvement initiatives. 8+ years in production support and strong Dynatrace usage are required.

Qualifications

• 8+ years in production support handling prod incidents.
• Excellent knowledge of OCP and Windows environments.
• Monitoring tools such as Dynatrace.
• OS experience: Windows and Linux.
• Scripting: Shell, Python, PowerShell.
• Database: SQL and MongoDB.
• Container services: Kubernetes.
• Disaster Recovery planning and execution.

Responsibilities

• Implement and maintain monitoring to proactively identify issues.
• Respond to incidents, diagnose problems, and minimize downtime.
• Automate repetitive tasks to improve efficiency.
• Manage underlying infrastructure including servers, networks, and cloud resources.
• Plan capacity to handle anticipated workloads.
• Develop and maintain release processes for software updates.
• Collaborate with developers and operations to ensure reliability.
• Maintain clear documentation of systems and procedures.
• Identify and implement continuous improvements.

Skills

Cloud Platform (OCP)

Production incidents

Windows environments

Linux environments

Dynatrace

Shell scripting

Python

PowerShell

SQL

MongoDB

Kubernetes

Disaster Recovery

Tools

Dynatrace

Kubernetes

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Capgemini is looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below:

Monitoring and Alerting:

Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response:

Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation:

Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Infrastructure Management:

Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning:

Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering:

Develop and maintain processes for deploying software updates and releases.

Collaboration:

Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

Documentation:

Maintain clear and concise documentation of systems, processes, and procedures.

Continuous Improvement:

Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications

• Cloud Platform (OCP)
• 8+ Years experience in production support handling Prod incidents.
• Excellent knowledge of OCP and windows environment.
• Monitoring tools ( Dynatrace )
• Operating System (Windows, Linux)
• Scripting (Shell Scripting, Python, Power Shell)
• Database (SQL database management, MongoDb)
• Container Services (Kubernetes)
• Disaster Recovery Planning and execution

The base compensation range for this role in the posted location is: 70,000 to 102,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibility

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.