Site Reliability Engineer - Application Support

Capgemini; Toronto; On-site; CAD 80,000 - 90,000; Full time

Job summary

Capgemini in Toronto, Ontario, is seeking an Application Support professional to join the Production Support and Reliability Engineering team. You will provide Level 2/3 application and infrastructure support for Windows, UNIX/Linux, OpenShift, and PostgreSQL platforms, ensuring stability and performance across enterprise applications.

Responsibilities include incident management, RCA, release support, on-call rotations, and collaboration with development, database and cloud teams.

Qualifications

• Experience providing Level 2/3 application and infrastructure support for enterprise applications.
• Strong troubleshooting skills across Windows, UNIX/Linux, OpenShift, and PostgreSQL environments.
• Proven incident management experience with root cause analysis and preventative actions.

Responsibilities

• Provide Level 2/3 application and infrastructure support across Windows, UNIX/Linux, OpenShift, and PostgreSQL platforms.
• Monitor health, performance, and uptime; troubleshoot production incidents across OS, middleware, containers, and databases.
• Perform RCA and implement preventative measures; support deployments, environment management, and releases.

Skills

Windows Server

Unix/Linux

OpenShift

PostgreSQL

Incident Management

SRE

Automation Scripting

CI/CD

Education

Bachelor's degree in Computer Science or related

Tools

Splunk

Dynatrace

AppDynamics

Grafana

Prometheus

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionApplication Support (Windows, UNIX/Linux, OpenShift, and PostgreSQL)This role is part of the Production Support and Reliability Engineering team, responsible for ensuring the stability, availability, and performance of enterprise applications running across Windows, UNIX/Linux, OpenShift, and PostgreSQL environments.Key Responsibilities:Provide Level 2/Level 3 application and infrastructure support for enterprise applications hosted on Windows, UNIX/Linux, OpenShift, and PostgreSQL platforms.Monitor application health, server performance, database availability, and OpenShift container workloads to ensure optimal system reliability and uptime.Troubleshoot and resolve production incidents across operating systems, middleware, containers, and databases.Perform root cause analysis (RCA) and implement preventative measures to reduce recurring incidents.Support application deployments, environment management, and release activities across multiple environments.Manage and support OpenShift platform operations, including container deployments, pod troubleshooting, scaling, and monitoring.Monitor and support PostgreSQL databases, including performance tuning, query analysis, backup validation, and connectivity troubleshooting.Collaborate with development, infrastructure, database, and cloud teams to drive operational excellence.Develop and maintain automation scripts, operational runbooks, dashboards, and support documentation.Participate in on-call support rotations and major incident management activities.Identify and implement opportunities for process improvement, automation, and operational efficiency.Required Skills & Experience:Operating Systems:Strong hands-on experience supporting and troubleshooting:Windows ServerUNIX/Linux environmentsContainer & Platform Technologies:Experience with OpenShift Container Platform (OCP), including:Application deployment and supportPod and container troubleshootingResource monitoring and performance analysisOpenShift administration fundamentalsDatabase Technologies:Strong experience with PostgreSQL, including:Database monitoring and supportSQL query analysis and troubleshootingPerformance tuning and optimizationBackup and recovery validationDatabase connectivity troubleshootingReliability & Support:Experience in Application Support, Production Support, SRE, or Platform Operations roles.Strong understanding of incident, problem, and change management processes.Experience supporting mission-critical applications in large enterprise environments.Ability to analyze logs, alerts, metrics, and system trends to rapidly resolve issues and improve service reliability.Knowledge of monitoring and observability tools for proactive system management.Strong analytical, troubleshooting, and communication skills.Nice to Have:Experience in banking, financial services, or other highly regulated industries.Exposure to automation and scripting using PowerShell, Bash, Python, or Shell Scripting.Experience with CI/CD pipelines and DevOps practices.Knowledge of cloud-native technologies and hybrid cloud environments.Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, or similar platforms.Understanding of ITIL processes, SLOs, SLIs, and reliability engineering principles.Preferred Qualifications:Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline.Relevant certifications in OpenShift, Linux, PostgreSQL, Cloud, or DevOps technologies are considered an asset.The base compensation range for this role in the posted location is: 80,000 - 90,000.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.