Production Support Engineer

VirtusaPolaris - Virtusa Corporation; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading IT solutions company is seeking a proactive IT Production Support Engineer to manage and support critical applications in Cloud environments. The successful candidate will have strong experience with AWS, Azure, and DevOps practices, along with the ability to troubleshoot CI/CD-related issues. In addition, skills in Python and Shell scripting for automation, along with familiarity with BI tools such as Power BI and Cognos, are essential. This is an excellent opportunity for someone looking to contribute to innovative solutions in the IT space.

Qualifications

• Strong experience with Cloud technologies, preferably AWS and Azure.
• Hands-on experience with Python and Shell scripting for automation.
• Familiarity with incident management processes and ticketing systems.

Responsibilities

• Provide L2 support for applications hosted on AWS/Azure.
• Monitor infrastructure using cloud-native and third-party tools.
• Troubleshoot application and infrastructure issues.

Skills

Cloud technologies (AWS, Azure)

DevOps practices

Python

Shell scripting

Monitoring tools

Incident Management

Tools

Power BI

Cognos

Jenkins

GitHub Actions

Job description

P2-C2-TSTS

Role Overview

We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS, Azure) and DevOps practices to manage, monitor, and support our critical business applications.

Key Responsibilities

• Provide L2 support for applications hosted on AWS/Azure platforms.
• Monitor infrastructure using cloud-native and third-party monitoring tools.
• Troubleshoot application and infrastructure issues related to CI/CD pipelines and cloud deployments.
• Automate routine operational tasks using Python, Shell scripting, and Power Automate.
• Maintain and support BI tools such as Power BI and Cognos.
• Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.

Required Skills

• Knowledge of Autosys, Window Scheduler, or similar.
• Strong knowledge of AWS and/or Azure; hands‑on with Python, Shell scripting.
• Familiarity with DevOps pipelines (Jenkins, GitHub Actions) and tools.
• Working experience in Windows/Linux environments.
• In-depth knowledge of L1/L2 IT Production Support processes and best practices.
• Experience with ticketing systems, reporting, and shift management.
• Act as an escalation point and quality gate for tickets before L3 handoff.
• Ensure incidents and service requests are handled per SLAs.

Good to Have

• Exposure to AI/ML or Gen AI.
• Familiarity with Cloudera and Axiom.
• ITIL Certification or Incident/Problem Management exposure.