Production Specialist - School

Lifetouch Inc.; Winnipeg; On-site; CAD 35,000 - 45,000; Full time

Job summary

Lifetouch Inc. is seeking an entry-level support role focused on data processing and Picture Day assistance in Winnipeg. Responsibilities include managing data uploads, supporting photographers, and providing customer support. Candidates should have a high school diploma and basic computer skills, especially in Excel. This role is ideal for individuals looking to start a career while representing Lifetouch's values of professionalism and accuracy.

Qualifications

• High level of accuracy in processing data.
• Basic computer skills required, specifically in Excel.
• Ability to meet deadlines in high-volume work.

Responsibilities

• Validates and uploads student data for Picture Day events.
• Creates kits and supports the photography team during events.
• Handles customer support inquiries regarding order issues.

Skills

Accuracy

Customer Support

Data Entry

Communication

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.

What You'll Do Here

Subject Data (EDT) Processing & Picture Day Support

• Validates student data for accuracy then cleans, configures, edits, and uploads Subject Data files (EDT) into system
• Uploads Picture Day Data Files (PDDF), Subject Card Elimination (SCE) files, Check-in reports, and Sledgehammer files to OneDrive for photographer use on Picture Day.
• Monitors Event Manager to ensure all picture day uploads have been successfully completed. Collaborates with the photo team to finish uploads for missing or incomplete jobs
• Receives job files in USB format to upload & complete events. Reformats USB drives upon return from photographers in preparation for future use.

Product Creation & Support

• Creates and designs account IDs as defined by work order instructions
• Validates and releases all Host Service Product orders
• Works with Partners to configure, validate, and frame wall composites for accounts per work order instructions.
• Reviews, edits, and orders Class Composites as defined by program detail instructions
• Prepares Separate Sales Group sales list using appropriate information from work order instruction to be provided to accounts.
• Responds and resolves support requests from photographers, Sales, and Account Specialists

Photographer Material Support & Kit Assembly

• Assembles and creates kits with all required Picture Day materials for photographers utilizing Salesforce for printing, assembling required materials, and verification of contents for accuracy.
• Stages / sets up tamper bag kits in designated location for photographer pick-up.

Shipping and Receiving

• Prepares outgoing tamper bag kits and other mail ensuring appropriate tracking information for all shipments as required.
• Receives and checks in QL Area mail tracking logs and process. Reviews all items for accuracy.
• Packages and ships items to designated lab, satellite location, or other defined locations.

Customer Support

• Research customer issues and partners to resolve as appropriate.
• Communicates with lab, Account Specialists, Sales Pros on work-in-process job issues.
• Contact appropriate school personnel to review, update and finalize staff and graduation composites.
• Answer phone calls, respond and maintain General Delivery Inbox emails and messages.
• May be required to provide office filling and other administrative functions.

Office Administration & General Support

• May be required to assist onboarding new staff and cross-train.
• Always represents Lifetouch in a professional manner while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
• Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
• Other duties and functions as assigned.

The Skills You'll Bring

• High School diploma or equivalent.
• Basic computer skills (e.g., navigation, data entry) (specifically Microsoft Excel).
• High level of accuracy.
• Ability to handle high volume of work and meet deadlines.
• Excellent verbal, written and interpersonal skills.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Other

Job function

Job function

Education and Training

Photography

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