Production Planner & Customer Fulfillment Coordinator

HotRun Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

HotRun Inc. is seeking a Customer Service / Production Coordinator to act as a vital link between customers, Sales, and Production, ensuring orders are processed accurately and progress through production and shipping on schedule.

You will coordinate orders, communicate requirements and timelines, support production scheduling, and verify invoicing accuracy in a fast-paced manufacturing environment. Strong communication, organizational skills, and ERP familiarity are essential.

Qualifications

• 2–3+ years of experience in customer service, order management, sales support or production coordination, preferably within manufacturing.
• Experience with SAP or another ERP system is preferred.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced manufacturing environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Word and email.
• Ability to work independently while collaborating with customers and internal teams.
• Post-secondary education is an asset.

Responsibilities

• Coordinate customer orders from receipt through production and shipment.
• Work closely with customers, Sales and Production to communicate order requirements and timelines.
• Assist with production scheduling and material requirements.
• Verify order information for accurate invoicing.
• Coordinate shipping and delivery schedules.
• Communicate and coordinate with suppliers as required.
• Track customer requests and related KPIs.
• Review customer feedback and help identify opportunities for improvement.
• Work within established Quality Management Systems and procedures.

Skills

Customer service

Order management

Sales support

Production coordination

Organizational skills

Communication skills

Excel proficiency

Word proficiency

Independent work

Post-secondary education

Education

Post-secondary education

Tools

SAP

Microsoft Excel

Microsoft Word

Email

Job description

HotRun Inc. is seeking a Customer Service / Production Coordinator to act as a vital link between customers, Sales, and Production, ensuring orders are processed accurately and progress through production and shipping on schedule.

You will coordinate orders, communicate requirements and timelines, support production scheduling, and verify invoicing accuracy in a fast-paced manufacturing environment. Strong communication, organizational skills, and ERP familiarity are essential.