Production Manager

Alltech Consulting Services; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology consulting company in Montreal is seeking a candidate for the Production Management role to ensure optimal performance and stability of IT applications. Key responsibilities include incident management, vendor coordination, and ensuring operational excellence. The ideal candidate will have strong troubleshooting skills, proficiency in Linux and databases, and excellent communication skills. This fast-paced position requires collaboration with global teams and regular involvement in technology events.

Qualifications

• Experience with tooling, automation and efficiency.
• Strong problem-solving abilities.
• Familiarity with networks and messaging technologies.

Responsibilities

• Monitor and respond to user-reported issues.
• Ensure efficient incident management.
• Facilitate root cause investigations.
• Manage coverage during market hours.
• Partner with development teams to drive stability.
• Respond to regulatory issues with urgency.
• Coordinate with external vendors on connectivity.
• Review and verify production changes.
• Participate in business continuity tests.
• Leverage tools to eliminate inefficiencies.

Skills

Strategic mindset

Troubleshooting

Analytical thinking

Proficiency with Linux

Proficiency with Databases

Scripting skills (Perl, Python, UNIX shell)

Network diagnostic skills

Excellent English communication

Job description

Overview

The Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines at the Company. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding ofour technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation.

Responsibilities

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward-looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Required Skills

• Strategic mindset with specific focus on tooling, automation, and efficiency
• Able to troubleshoot, problem solver, analytical
• Proficiency with Linux
• Proficiency with Databases
• Strong scripting skills, like Perl, Python, or UNIX shell.
• Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP / IP, UDP, SNMP)
• Excellent spoken and written English communication skills.