Product Technical Specialist

Sandvik; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Job summary

Sandvik Mining and Rock Solutions is looking for a Product Technical Specialist in Winnipeg, MB. This role involves training technical teams and providing high-quality product technical support while developing technical competencies in a digitalized underground mining environment. The ideal candidate will have a passion for teaching, strong technical expertise, and excellent customer relations skills.

Benefits

Comprehensive compensation package including pension plan

Competitive health, dental, life, and disability benefits

Ongoing development and training opportunities

Qualifications

• 5+ years of technical experience in underground mining environment.
• Proficient in hydraulic and electronic systems.
• Excellent verbal and written communication skills in English.

Responsibilities

• Train technical teams in underground drilling equipment.
• Provide pre-sales and post-sales technical support.
• Develop innovative solutions for complex technical problems.

Skills

Customer relations

Active listening

Investigation and diagnostic skills

Ability to train

Time management

Organizational skills

Communication skills

Education

Red Seal HD Equipment certification

Job description

Sandvik Mining and Rock Solutions is seeking a

Product Technical Specialist

Location: Winnipeg, MB

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently we have an opening for a Product Technical Specialist. The Product Technical Specialist is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel.

Are you someone who is enthusiastic to teach others with a passion for new emerging technology? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment

• Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment

• Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.

• Provide guidance to internal stakeholders though product training and technical support

• Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise.

• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.

• Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction.

• Establish and maintain ongoing positive relationships to secure and develop future business.

• Train customers on the features of the equipment they have purchased.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• Red Seal HD Equipment certification

• 5 years of technical experience

• Proficient with hydraulic and electronic systems

• Excellent customer relations and active listening skills

• Strong investigation and diagnostic skills.

• Inclination to train and transfer knowledge to others

• Ability to work as part of an integrated, broad team

• Flexible, self-motivated and passion to see tasks through to completion

• Require working in Underground Mines.

• Ability to travel approximately 70% of the time

• Highly developed time management and organizational skills

• Excellent verbal and written communication skills in English, French is a plus

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.

• The opportunity to be part of an ambitious team, in an industry leading business.

• The opportunity to reach your full potential.

• Ongoing development and training.

• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Product Technical Specialist requisition R0080752; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace, and we encourage applications from members of equity-seeking groups including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please [e-mail] more information.