Product Technical Specialist

Sandvik Group; Winnipeg; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading company in underground mining technology is seeking a Product Technical Specialist in Winnipeg. This role involves providing high-quality technical support to both internal teams and customers, coupled with the opportunity to train and develop others in the use of advanced mining equipment. Ideal candidates will have a Red Seal certification and substantial technical experience, with a passion for innovation and sustainability in a dynamic industry.

Benefits

Comprehensive compensation package

Pension plan with matching

Competitive health benefits

Qualifications

• 5 years of technical experience required.
• Ability to work in underground mines and travel 70% of the time.
• Excellent verbal and written communication skills.

Responsibilities

• Training technical teams in sales areas and end customers.
• Provide pre-sales and post-sales technical support.
• Troubleshoot, investigate, and resolve complex technical problems.

Skills

Customer relations

Active listening

Investigation

Diagnostic skills

Time management

Organizational skills

Communication (English)

Education

Red Seal HD Equipment certification

Tools

Hydraulic systems

Electronic systems

Job description

Sandvik Mining and Rock Solutions is seeking a

Product Technical Specialist

Location: Winnipeg, MB

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently we have an opening for a Product Technical Specialist. The Product Technical Specialist is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel.

Are you someone who is enthusiastic to teach others with a passion for new emerging technology? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment

Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment

Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.

Provide guidance to internal stakeholders though product training and technical support

Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise.

Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.

Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction.

Establish and maintain ongoing positive relationships to secure and develop future business.

Train customers on the features of the equipment they have purchased.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Red Seal HD Equipment certification

5 years of technical experience

Proficient with hydraulic and electronic systems

Excellent customer relations and active listening skills

Strong investigation and diagnostic skills.

Inclination to train and transfer knowledge to others

Ability to work as part of an integrated, broad team

Flexible, self-motivated and passion to see tasks through to completion

Require working in Underground Mines.

Ability to travel approximately 70% of the time

Highly developed time management and organizational skills

Excellent verbal and written communication skills in English, French is a plus

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.

The opportunity to be part of an ambitious team, in an industry leading business.

The opportunity to reach your full potential.

Ongoing development and training.

An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

All qualified persons are encouraged to apply at www.sandvik.com/careers Opens in new window to the Product Technical Specialist requisition R0080752; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace, and we encourage applications from members of equity-seeking groups including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [e-mail] for more information.