Product Support Specialist, Heavy Equipment Parts & Service

Joe Johnson Equipment; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

Joe Johnson Equipment is seeking a full-time Product Support Specialist responsible for driving parts sales growth and providing exceptional customer support in Eastern Ontario. The role includes developing customer relationships, preparing estimates, and supporting parts delivery. Competitive salary, bonuses, and comprehensive benefits included.

Benefits

Fully paid group benefits

Vacation and paid personal days

Employer-matched retirement savings plan

Company vehicle, laptop and fuel card

Qualifications

• 3+ years in a customer service or related role.
• Post-secondary diploma or equivalent experience required.
• Valid driver's license with a clean abstract.

Responsibilities

• Service existing accounts and maintain customer communication.
• Promote and sell product lines within the territory.
• Prepare quotations and follow up on sales.

Skills

Communication

Sales

Customer Service

Self-motivated

Sales Strategy Development

Education

Post-secondary diploma in Business Administration, Sales, or related field

Tools

MS Office

CRM software

Job description

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

Product Support Specialist

Heavy Equipment Parts & Service

Territory: Eastern Ontario (Ottawa and surrounding regions)

Work Environment: Shop, Road, Office, Customer Premises

Employment Type: Full-time, Permanent, 1 Vacancy, Monday-Friday

Summary

This position is responsible for driving parts sales growth and providing exceptional customer support within the territory. Activities include calling and visiting customers, prospecting new clients, developing relationships, preparing estimates, providing product demonstrations, and acting as a solutions provider.

Total Rewards Overview

• Competitive base salary with quarterly bonus opportunities
• Group benefits fully paid by the company, including health, dental, life, disability, and travel coverage
• Vacation and paid personal days
• Employer-matched retirement savings plan
• Company equipment: vehicle, laptop, cell phone, fuel card

About You

• Strong verbal and written communication skills
• Excellent sales and customer service abilities
• Understanding of sales processes
• Self-motivated, results-oriented, and driven to exceed targets
• Ability to plan and work independently within general guidelines

Position Requirements / Qualifications

Education / Certification

• Post-secondary diploma in Business Administration, Sales, or related field, or equivalent experience
• Valid driver’s license with a clean abstract
• Ability to pass pre-employment background check

Experience

• Minimum 3 years in a customer service or related role
• Proficient in MS Office (Word, Excel)
• Experience with CRM software
• Experience analyzing sales data and forecasting
• Developing sales strategies
• Heavy equipment environment experience preferred

Responsibilities

• Service existing accounts and maintain customer communication
• Prospect and evaluate new customer opportunities
• Promote and sell product lines within the territory
• Prepare quotations, follow up on sales, and process orders
• Coordinate parts delivery and support credit control
• Maintain and update customer database
• Plan and execute customer visits
• Inspect machines and leverage parts sales during site visits
• Promote products and campaigns
• Identify customer needs and develop solutions
• Stay informed on industry trends and competitors
• Analyze sales and develop growth strategies
• Prepare market analysis reports
• Conduct prospecting calls and log communications
• Develop and present parts packages
• Seek new sales opportunities and grow sales margins
• Collaborate with sales and service teams for customer support
• Perform additional tasks as assigned

Other Details

Travel Expectations: 80-100% travel within the territory

Why Work at JJE

• Talented, dedicated, and passionate team
• Top-tier products and services
• Charitable and educational programs
• Tuition reimbursement and employee assistance
• Certified employment equity organization
• Safety and certification standards

Our core values include leadership, customer excellence, integrity, inspiration, teamwork, innovation, and ambition.

If you're seeking a new opportunity, JJE welcomes your application. We encourage all qualified candidates to apply. Only those selected for an interview will be contacted. For accommodations during the hiring process, please notify Human Resources in advance.

Required Experience: Unclear seniority level

Key Skills: Abinitio, Community, Cost Estimation, Heavy Equipment, Barista, Airlines