Product Support Specialist, Heavy Equipment Parts & Service

Joe Johnson Equipment Inc.; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

Joe Johnson Equipment Inc. is seeking a Product Support Specialist to drive parts sales and deliver top-notch customer service within Eastern Ontario. This full-time position entails engaging with clients, prospecting new opportunities, and providing thorough product demonstrations. Ideal candidates will possess strong communication abilities and a Diploma in Business Administration or a related field, along with relevant experience. Benefits include competitive salary, bonuses, and comprehensive health coverage.

Benefits

Competitive base salary + Quarterly bonus

100% company-paid group benefits

Vacation & Paid Personal days

Employer Matching Retirement Savings Plan

Company vehicle, Laptop, Cell Phone, Fuel Card

Qualifications

• 3+ years’ experience in a Customer Service role or related position.
• Valid driver’s license with a clean driver’s abstract.
• Ability to pass a pre-employment background check.

Responsibilities

• Service existing accounts and ensure effective customer communication.
• Prospect and assess territory for new customers.
• Prepare quotations and follow up on sales.

Skills

Verbal communication

Written communication

Sales skills

Customer service skills

Results-oriented

Education

Post-Secondary Diploma in Business Administration, Sales or a related program

Tools

MS Office Suite

Customer Relationship Management (CRM) software

Job description

WHO WE ARE:

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

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Product Support Specialist
Heavy Equipment Parts & Service

TERRITORY:Eastern Ontario (Ottawa and surrounding regions)

WORK ENVIRONMENT: Shop, Road, Office, Customer Premises

EMPLOYMENT TYPE:

• 1 Vacancy
• Full-time
• Permanent
• Monday-Friday

SUMMARY:

This position is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

TOTAL REWARDS OVERVIEW:

• Competitive base salary + Quarterly bonus opportunity

• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage

• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan
• Equipment Supplied: Company vehicle, Laptop, Cell Phone, Fuel Card

ABOUT YOU:

• Must have strong verbal and written communication
• Strong sales and customer service skills
• Strong understanding of sales processes
• Self-motivated, results orientated and motivated to exceed targets
• Ability to plan and execute assignments with general guidelines and work independently

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

• Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check

Experience:

• 3+ years’ experience in a Customer Service Representative role or a related position
• Experience using MS Office Suite, with a focus on Microsoft Word and Excel
• Experience using a Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Experience developing sales strategies
• Previous exposure to a heavy equipment work environment is preferred

POSITION RESPONSIBILITIES:

• Service existing accounts and ensure effective and continuous customer communication/ interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers, follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up to date customer database
• Establish a visit plan and schedule weekly
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
• Promote promotional products and campaigns
• Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/ weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned

OTHER DETAILS

Travel Expectations:

• 80-100% travel between JJE branch and clients, visiting warehouses, factories and worksites

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified

Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify Human Resources in advance and we will provide applicable accommodation.

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