Product Support Specialist - Bilingual

Randstad Digital; Greater Toronto Area; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Technical Recruiter for the Atlantic & Central Canadian Regions. This role involves supporting pre-sales and post-sales activities, providing product training, and troubleshooting complex support cases. The ideal candidate will possess strong communication skills and be bilingual in English and French.

Qualifications

• Bilingual proficiency in English & French is required.
• 1+ year of experience in industrial automation or quality control preferred.

Responsibilities

• Provide support on product offerings for sales team and customers.
• Conduct testing on customer samples to determine suitable solutions.
• Create training materials and conduct training on products.

Skills

Communication

Customer Service

Analytical Skills

Problem-Solving

Education

Bachelor’s degree in an engineering discipline

Job description

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Technical Recruiter for the Atlantic & Central Canadian Regions

JOB DESCRIPTION

This position requires an individual who will apply their knowledge of our client products and peripheral devices to support pre-sales validation and post-sales implementation activities at a highly technical level. These activities include product/application testing and development to find the right hardware and/or software solution, as well as troubleshooting complex support cases. The candidate will be required to perform a wide variety of tasks to help achieve the continuous business growth of the company. Such tasks include product training, creation of support resources as well as technical marketing material.

The candidate must possess strong communication skills, including active listening. Excellent prioritization and customer service abilities are key elements to succeed in this position.

Note: The role requires bilingual proficiency in English & French.

Requirements

• Bachelor’s degree in an engineering discipline (e.g., Automotive, Mechanical/Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control preferred. Candidates with business-related or technical degrees along with relevant Product Support experience will also be considered.
• Bilingualism (French/English) is a MUST for this role.

Responsibilities:

• Provide support on our product offerings for our sales team and customers. Support shall be provided remotely or on-site as required.
• Log all customer and support interactions in a CRM and resolve cases promptly.
• Conduct testing on customer samples to determine suitable solutions based on application requirements and report findings.
• Coordinate with our HQ in Japan for research and preparation of new product releases.
• Create training materials and conduct training on products, applications, and competitive information for sales staff.
• Provide product demonstrations to customers at company premises, trade shows, or on-site as needed.
• Provide feedback on product and service improvements to enhance customer experience.
• Learn and become proficient with our client sensor and/or camera products.
• Follow company and department policies and procedures.
• Maintain inventory and track demonstration equipment to ensure operational readiness.
• Perform other duties or projects as assigned.

Qualifications

• Ability to enter activity data into CRM and databases.
• Strong organizational and prioritization skills.
• Analytical skills to break down complex information.
• Excellent interpersonal skills over phone and email.
• Ability to communicate complex ideas clearly and concisely.
• High service orientation and proactive help-seeking attitude.
• Problem-solving skills to identify and resolve complex issues.

This Client has been recognized by Forbes as one of the World’s Top 100 Most Innovative companies for 8 consecutive years.