Product Support Representative - Construction/Crane

Wajax; Kitchener; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Learning & development

Discounts

Recognition program

Pension plan

Wellness program

Job summary

Wajax is seeking a Product Support Representative to prospect and support Construction, Forestry and Crane customers within the region, applying in-depth knowledge of our product offerings to provide expert advice and tailored solutions.

You will manage existing customer satisfaction, respond to inquiries, assist in bids for national opportunities, and coordinate with manufacturers and internal teams to ensure on-time delivery and the achievement of sales targets.

Qualifications

• 2–3 years of experience in sales, marketing or related business experience.
• Knowledge of heavy equipment is an asset.
• Valid driver’s license and willingness to travel.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Prospect and source new customer opportunities within defined territory.
• Manage customer satisfaction with existing territory customers.
• Attend to phone inquiries and demands from clients.
• Meet and exceed sales targets monthly/annually.
• Assist in creating and submitting bids for opportunities.
• Liaise with manufacturers and internal teams to confirm order status and delivery times.

Skills

Microsoft Office

CRM (Salesforce)

Education

College diploma / Post secondary Education

Tools

Salesforce CRM

Microsoft Office Suite

Job description

Product Support Representative - Construction/Crane

Prospect and source new customer opportunities within defined Construction, Forestry and On Highway territory through development of a Strategic Prospecting Plan. Obtains vast knowledge of Wajax’s Product Offerings in order to provide expert knowledge, advice and product solutions for client needs.

The Role

• Manages Customer Satisfaction with Existing Construction, Forestry and Crane Territory Customers.
• Identifies and resolves issues in a timely manner.
• Attend to phone inquiries and demands from established and prospective clients.
• Meet and exceed all established sales targets as determined monthly/annually.
• Assist in the creation and submission of bids for National Customer opportunities.
• Liaise with manufacturers, in-house departments and all other relevant suppliers in order to determine status of orders and compliance to delivery times.

The Candidate

• Education: College diploma / Post secondary Education
• Work Experience: 2-3 years related experience in sales, marketing or equivalent business experience
• Knowledge: Knowledge of heavy equipment is an asset, IMPACT selling process, must possess a valid driver’s license.
• Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred)

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few.Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork.

We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business.

As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

Compensation:

Base pay $50,000 per annum plus commission. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package.

This is a current replacement vacancy.

Wajax does not use AI powered recruitment processes.

As a condition of employment, final candidates will be subject to pre-screening.