Product Support Analyst - Portuguese Speaking

IFS; Ottawa; On-site; CAD 60,000 - 85,000; Full time

Job summary

An established industry player seeks a proactive Product Support Analyst fluent in English, Portuguese, and Spanish. This role involves engaging with customers, troubleshooting complex IT issues, and managing software upgrades in a collaborative environment. Join a diverse team focused on making a positive impact through innovative AI-driven solutions. This position offers opportunities for growth and the chance to contribute to world-class customer success while enjoying flexible paid time off and a competitive salary package.

Benefits

Flexible paid time off

401K with company contribution

Life insurance and disability benefits

Tuition assistance

Community involvement and volunteering events

Qualifications

• Experience in enterprise software support and IT concepts.
• Fluent in English, Portuguese, and Spanish.

Responsibilities

• Handle customer questions and requests effectively.
• Manage software upgrades and support customer processes.

Skills

Enterprise Software Support

IT Concepts (Windows/Linux servers, networking)

Data Analysis using Excel

Software Development and Release Cycles

Linux Containers

Oracle Database

SQL

Job description

Product Support Analyst - Portuguese Speaking

Join to apply for the Product Support Analyst - Portuguese Speaking role at IFS.

IFS is a billion-dollar revenue company with 6000+ employees worldwide. Our leading AI technology powers award-winning enterprise software solutions, enabling customers to excel at critical moments—at the Moment of Service. Our commitment to AI adoption keeps us at the forefront of technology, fostering creativity and productivity among colleagues and ensuring our solutions remain cutting-edge.

Copperleaf is the world’s leading AI-powered Asset Investment Planning (AIP) solution, helping organizations make better decisions—faster, smarter, with confidence.

Together, Copperleaf and IFS offer the first end-to-end asset lifecycle management solution. Underpinned by Industrial AI, this integration allows asset-intensive customers to deliver on their service commitments through strategic CAPEX and OPEX management, balancing expenditure, business goals, risk, and asset performance.

At IFS, we are flexible, innovative, and focused on engaging with our customers to make a real impact. We aim to solve society’s greatest challenges, fostering a better future through agility, collaboration, and trust.

We celebrate diversity and are committed to an inclusive workforce reflecting the various cultures, backgrounds, and viewpoints of our global community. As an international company, our success depends on respecting diverse perspectives.

By joining us, you will be part of a global, diverse environment and a winning team committed to sustainability, where you can make a positive impact.

We seek innovative thinkers who want to #MakeYourMoment and help others do the same. Our AI-driven solutions empower our team to challenge the status quo and create meaningful change.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Copperleaf’s software assists some of the world’s largest infrastructure firms in making strategic decisions through data analytics and optimization.

We are looking for a proactive Support Analyst who enjoys handling customer support in complex IT and business environments. As part of our L2/L3 Support team, you’ll become proficient with our product and cloud setup to respond to customer queries and support issues. You are a curious observer capable of analyzing how business and IT components fit together, and comfortable troubleshooting challenging situations with little predefined guidance. Being in the Eastern time zone in Canada allows us to respond more effectively to customers in that region.

You will handle varied support requests from customers and internal users and be the go-to person for technical problem-solving. You MUST be fluent in English, Portuguese, and Spanish, and located in the Eastern Time zone in Canada.

Key responsibilities:

• Handling customer questions and requests
• Hosting monthly meetings with customers
• Understanding our software’s technical and functional aspects to support customer business processes
• Managing software upgrades for on-premises and cloud configurations

Qualifications

Your background:

• Experience with enterprise software support
• Knowledge of IT concepts (Windows/Linux servers, networking, web services, databases)
• Ability to analyze data using Excel
• Desire to learn and grow
• Experience with software development and release cycles
• Knowledge of Linux containers, Oracle database, SQL is a plus

About you:

• Excellent verbal and written communication skills, with a focus on documentation
• Analytical and trend-aware
• Comfortable hosting calls and presenting to customers
• Enjoy troubleshooting and solving complex IT issues
• Flexible, multi-talented, and proactive
• Curious and eager to learn
• Willing to be on-call during Canadian holidays
• Fluent in a secondary language (Spanish, Portuguese, or French) in spoken and written form

We value passion, enthusiasm, and transferable skills!

Additional Information

At IFS, you will work in a global, collaborative environment with opportunities for growth and challenging work. We serve world-class customers with professionalism and a focus on customer success.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

What We’re Offering

• Flexible paid time off, including sick and holiday leave
• Salary range: 60,000-85,000 CAD + bonus
• 401K with company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

We are a VEVRAA Federal Contractor and an equal opportunity employer. Interested candidates can apply at: www.ifs.com/about/careers-at-ifs.

All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.