Business Operations Analyst – Financial Systems Support

Dudek LLC; Canada; Remote; USD 80,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Operations Analyst to enhance its financial systems and operations. This role involves supporting core financial systems, particularly Deltek Vantagepoint, and collaborating with accounting teams to ensure data integrity and streamline processes. The ideal candidate will thrive in a dynamic environment, demonstrating strong analytical and communication skills while managing support requests. Join a company that values innovation, teamwork, and well-being, and contribute to impactful projects that shape communities. If you're looking for a rewarding opportunity in a supportive culture, this position is perfect for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Employee Stock Ownership Program

Generous Paid Time Off

Flexible Work-Life Balance

Discretionary Bonuses

Dog Friendly Offices

Qualifications

• 1-3 years of experience in Deltek Vantagepoint support or similar role.
• Strong analytical and communication skills required.

Responsibilities

• Deliver first-line support for financial systems, focusing on Deltek Vantagepoint.
• Assist in creating financial reports and dashboards for operational analysis.

Skills

Deltek Vantagepoint

Financial Systems Analysis

Analytical Skills

Communication Skills

Collaboration

Problem Solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Accounting

Bachelor’s degree in Finance

Tools

Freshservice

Reporting Tools

Data Visualization Platforms

Job description

Who We Are

Dudek is a leading environmental, planning, and engineering firm that help public and private clients plan, design, and build projects that improve communities’ built and natural infrastructure. Founded in 1980, Dudek has grown steadily to more than 800 professionals across the U.S. and received the Top Workplace Award for 2024.

As a 100% employee-owned company, Dudek’s culture rewards smart, productive team members with ownership, professional development, and financial benefits. We seek creative, pragmatic problem-solvers working at the intersection of science, engineering, regulations, and multiple stakeholders’ interest to help clients achieve project goals.

We encourage collaboration, sustainability, and innovation.

At Dudek, we abide by shared values:

1. Trust: We trust each other to use good judgment.
2. Respect: We act professionally and treat each other fairly.
3. Teamwork: We come together, share openly, and apply diverse perspectives.
4. Fun: We take our work seriously…not ourselves.
5. Well-Being: We care about each other’s health, safety, and total wellness.

Our culture is the foundation of who we are and how we work. We empower our employee-owners to invest in our local communities and themselves through initiatives that make Dudek a great place to work! Our cultural programs include:

• DuGreen: Our sustainability initiative, which works to improve our environmental footprint
• DuGood: Our philanthropic initiative, which seeks to support the communities in which we live and work through fundraising challenges, office-based giving and opportunity to take a paid volunteer day each year.
• eDUcate: Our educational outreach program where we aim to foster interest in our work and careers in the environmental and engineering field by participating in educational events in our communities.
• DuWell: Our wellness initiative, aimed at providing education on wellness, benefit resources, and preventive care.

At Dudek, we recognize that different perspectives, inclusivity, trust and belonging build a stronger culture and add value to our firm. Dudek's Employee Resource Groups (ERGs) operate as diversity champions within Dudek and create a safe space for underrepresented employees and their allies to support, collaborate, network, and brainstorm ways to make Dudek’s work community more inclusive. We proudly support our 4 Employee Resource Groups (ERGs):

• Women at Dudek
• Members of the Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ+) community
• Black, Indigenous, and People of Color (BIPOC) employees
• Disabled employees (all disabilities, seen / unseen)

Learn more about our culture.

About The Job

The Business Operations Analyst is a key contributor to the Business Operations Group, providing essential support to our financial systems, especially Deltek Vantagepoint, to ensure smooth operations within accounting and finance teams.

This role is ideal for a professional with Deltek Vantagepoint experience who excel at managing ad hoc and support requests, drafting process documentation, and executing system tests to maintain efficient financial operations.

The mission of the Business Operations Group is to deliver scalable, integrated solutions that empower our Practices and Firmwide Services teams to maximize revenue and operational efficiency through streamlined financial and operational processes.

Learn more about the projects you will have the opportunity to shape.

Who You Are

To thrive at Dudek, you should be comfortable with accountability, collaboration, flexibility while being a resourceful and independent thinker. We look for curious, solution-focused people who can adapt quickly to an ever-changing industry. There is no single way to solve a problem, so we encourage innovation.

Duties and Responsibilities (may include some or all of the below):

• Deliver first-line functional support for core financial systems, with a strong emphasis on Deltek Vantagepoint, ensuring that data integrity and reporting standards are maintained.
• Act as the liaison between accounting teams and support functions, utilizing platforms such as Freshservice to track and analyze support requests.
• Assist in creating and maintaining financial reports and dashboards that support month-end closing, financial planning, and operational analysis.
• Work collaboratively with finance and accounting stakeholders to streamline financial processes, ensuring consistency and accuracy in reporting.
• Manage ad hoc requests and system enhancements by gathering business requirements and drafting detailed process documents and Standard Operating Procedures.
• Conduct thorough testing of system fixes and upgrades, ensuring that solutions meet the required financial and operational criteria before deployment.
• Serve as a point of contact for user inquiries, troubleshooting issues, and escalating complex cases to ensure rapid resolution.
• Assist in training end users and creating documentation that promotes system adoption and operational efficiency.
• Support continuous process improvement initiatives by identifying opportunities for system and workflow enhancements.
• Stay current with industry trends and best practices related to financial systems, reporting, and process optimization.

Minimum Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field, or equivalent experience.
• 1-3 years of experience in Deltek Vantagepoint support, financial systems analysis, or a similar role - ideally with exposure to financial reporting tools and project-based ERP systems.
• Demonstrated ability to manage support requests, prioritize tasks, and collaborate with various stakeholders.
• Excellent analytical skills with the ability to assess business needs and propose practical solutions.
• Proven communication skills, both verbal and written, with the aptitude to interact effectively with various stakeholders.
• Experience with Freshservice or similar support ticketing platforms.
• Familiarity with reporting tools and data visualization platforms.

* As a federal contractor, successful candidates are required to pass the following pre-employment requirements prior to beginning employment: pre-employment drug test and background check.

Physical Requirements

Working Conditions:

• This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.
• This job requires occasional project site visits-based outdoors which can include excessive noise, uneven walking surfaces, extreme weather, moving vehicles and equipment.

Physical Requirements: The physical demands described here are representative of those that must be met in order to successfully perform the essential functions of the job.

• This job requires working on a computer, sitting or standing for long periods of time in an office or remote office setting.
• This job requires attending meetings, both in person and virtually as well as speaking on the phone with peers, clients, etc. Speaking, hearing and listening are required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Proposed Salary Range: $80,000-$97,000

*Final agreed upon compensation will be based on a variety of factors including but not limited to an individual’s related experience, education, certifications, skills, and work location.

Perks of Being a Dudekian

At Dudek we will provide you with a competitive salary in an environment that promotes growth, career development, and a flexible work-life balance. Dudek offers an array of benefits, from medical, dental, and vision coverage, to the discretionary bonuses, based on firmwide, divisional, and individual performance.

We also offer a yearly merit review, an employee stock ownership program, and dog friendly offices! To honor our key value of well-being, Dudek provides generous Paid Time Off (PTO) packages for both salaried and hourly employees. If you’re tired of an overly bureaucratic decision-making process and want to be part of a work culture that puts its employees first, speak with your recruiter to learn more about the great perks of being a Dudekian.

Dudek is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Dudek is a U.S.-based employer. All positions are based in the U.S. and require U.S. work authorization.