Product Support Analyst

Skillhub Solutions Inc.; Richmond Hill; On-site; CAD 55,000 - 75,000; Full time

Job summary

Skillhub Solutions Inc. in Richmond Hill, Ontario, is seeking an onsite Product Support Analyst to assist customers with mobile mapping and positioning systems.

You will troubleshoot product applications, support field operations and trainings, and document issues for ongoing product improvements. The ideal candidate holds a geomatics-related degree and has experience in mobile mapping, photogrammetry, and remote sensing, with strong problem-solving and customer service skills.

Qualifications

• University degree in geomatics, geodesy, surveying, photogrammetry, remote sensing, navigation, GIS, geography, or a related field.
• Strong knowledge of mobile mapping, photogrammetry, and remote sensing.
• Excellent problem-solving, analytical, and communication skills.

Responsibilities

• Provide technical advice and troubleshoot customer issues involving product applications, performance, and installation.
• Support field operations, system installations, product trials, demonstrations, and customer training.
• Prepare troubleshooting and modification documentation, maintain customer records, and recommend product enhancements.
• Contribute to technical reviews, release impact assessments, and competitive activity reviews.

Skills

Problem solving

Analytical thinking

Communication

Customer service

Education

Geomatics or related degree

Job description

Richmond Hill, ON Full-time Salary not specified

Travel Required

Product Support Analyst

Trimble Applanix is hiring an onsite Product Support Analyst in Richmond Hill, Ontario, to support mobile mapping and positioning systems.

Responsibilities

• Provide technical advice and troubleshoot customer issues involving product applications, performance, and installation.
• Support field operations, system installations, product trials, demonstrations, and customer training.
• Prepare troubleshooting and modification documentation, maintain customer records, and recommend product enhancements.
• Contribute to technical reviews, release impact assessments, and competitive activity reviews.

Qualifications

• University degree in geomatics, geodesy, surveying, photogrammetry, remote sensing, navigation, GIS, geography, or a related field.
• Knowledge and experience in mobile mapping, photogrammetry, and remote sensing.
• Strong problem-solving, analytical, communication, and customer service skills.
• Willingness to travel for training, trials, and customer support; travel is less than 10%.

GNSS/IMU integration and technology experience is an asset.