Product Specialist - Need To Bring The Hospitality

Cnected; Summerside; Remote; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Average earnings

Commission structure

Personal days

Vacation time

Benefits package

Life & Disability

Retirement plan

Vehicle discounts

Parts/service discounts

Job summary

Township Chevrolet Buick GMC is seeking a results‑driven Product Specialist who builds relationships quickly, communicates clearly, and thrives on overcoming challenges to win customers.

You’ll conduct needs‑based consultations, lead generation, vehicle walkarounds, test drives, and careful CRM follow‑ups to create lifelong clients. No auto sales experience is required thanks to full training and strong team support.

Qualifications

• Retail Sales, Customer Service, or Hospitality experience preferred.
• Strong digital communication and social media skills for business use.
• Excellent verbal and written communication, especially on the phone.
• Competitive, self-motivated mindset with a genuine desire to help people.
• Valid driver’s license with a clean driving record.
• Ability to work every other Saturday.

Responsibilities

• Attend training huddles and complete GM training modules to maintain product certification.
• Provide needs-based consultations and conduct vehicle walk-arounds and test drives.
• Generate proactive leads through outbound calls, digital networking, and social media.
• Guide customers through delivery, pairing smartphone and OnStar when applicable.
• Document all interactions in the dealership CRM and maintain follow-up with past buyers.

Skills

Retail Sales

Digital Communication

Relationship Building

Attention to Detail

Time Management

Self Motivation

Customer Service

Hospitality

Active Listening

Tools

CRM software

Job description

The Product Specialist we need to join our team is a self-motivated storyteller who always moves on a mission. The type of optimistic individual who’s a master at building relationships fast and refuses to lose. Someone who has a natural gift for handling all the details and never forgets a face. Crisp in your communication style, you make social confidence your superpower and are a multitasking machine. You’ve always been respected because you get it done with a smile.

At Township Autogroup, our Product Specialists are hospitality professionals focused on building a portfolio of raving fans. As comfortable doing car deals on the phone as they are in person with interested shoppers, they’re our resident experts when it comes to communicating the features, advantages, and benefits of each new Chevrolet, Buick, and GMC vehicle, as well as our huge selection of Certified Pre‑Owned automobiles. They never quit expanding their product knowledge to help customers make the best vehicle investment decision for themselves and their families.

When you’re not busy showing off the latest and greatest new vehicles, conducting walk‑arounds and test drives, you can be found venturing through the dealership, greeting potential customers, on the phone making proactive sales calls, following up on fresh leads, or active on social media to generate success. You’re constantly expanding your network of contacts, winning friends, and creating new customer opportunities. Always competing for the top of the leaderboard.

• No Automotive Sales Experience Necessary - Full Training ProgramsAvailable
• Unbeatable Compensation / Work‑Life Balance / Predictable Hours / Great Benefits
• Freedom To Develop Your Own Career‑Making Client Base With Hot New Leads Weekly
• High‑Performance, Low Drama Team And Work Environment

If you’re willing to put in the work, we’ll provide product training and teach you the most effective way to build as many lifelong customers as you can manage. We’ll even load up your toolbox with everything you could ever need to deliver award‑winning customer service. Birthdays, anniversaries, reminders for upcoming vehicle service, you name it, our Customer Relationship Management platform takes the guesswork out of your follow‑up process. It even tracks your sales results, allowing you to easily gauge your monthly goals and overall performance in real time.

Qualifications

• Retail Sales, Customer Service, Restaurant, Hospitality, Insurance, or HealthcareProven Experience.

• Strong Digital Communication, Video Creation, and Social Media Platform Skills for Business Use.

• Excellent Verbal and Written Communication Skills (Especially Over The Phone).

• A Competitive, Self‑motivated Mindset With a Genuine Desire to Help People.

• Valid Driver's License With a Clean Driving Record.

• Ability to Work Every Other Saturday.

Responsibilities

Product Expertise: Attend morning sales training huddles, regularly complete mandatory GM factory training modules to maintain product certification. Maintain a deep, up‑to‑date knowledge of the Chevrolet, Buick, and GMC lineups, including trim levels, performance specs, safety features, and infotainment systems.

The Guest Experience: Conduct professional and comprehensive needs‑based consultations, gather initial trade‑in and deal information, perform vehicle walk‑arounds, and interactive test drives.

Proactive Lead Generation: Actively build your own pipeline. You won't just wait for customers to walk through the door; you will generate leads daily through outbound phone calls, digital networking, and engaging social media content (Facebook, Instagram, LinkedIn, etc.).

Facilitate the Delivery Process: Ensure customers are fully comfortable with their new vehicle's features and technology, including pairing their smartphone, accessing the vehicle’s app, and completing their OnStar Welcome Call when applicable, before they drive off the lot.

Relationship Management: Document every customer interaction, phone call, and email in the dealership CRM, ensuring no lead is forgotten. Maintain consistent follow‑up with past buyers to build a lifetime book of business and drive repeat and referral traffic.

Required Skills

• Retail Sales
• Digital Communication
• Relationship Building
• Attention To Detail
• Time Management
• Self Motivation
• Customer Service
• Hospitality
• Active Listening

Desired Skills

• Automotive Product Knowledge
• Phone Sales
• CRM management
• Lead generation
• Social Media Marketing
• Video Creation
• Objection Handling
• Negotiation
• Automotive Sales
• Sales
• Customer Needs Assessments

Benefits:

• Average Earnings of $85,000 Per Year
• Salary + Commission Draw Comp Structure
• Personal days and Sick Leave
• Vacation Per Provincial Guidelines
• Vision, Dental and Prescriptions Insurance
• Life & Disability Insurance
• Retirement Savings Plan
• Employee Discounts on Vehicles
• Employee Discounts on Parts and Service Labor

About us

At Township Chevrolet Buick GMC, our VISIONis to build a community of devoted fans.

Our MISSION is to provide the best vehicle ownership experience by creating the greatest environment for people to learn, experience, buy, and look after their investment.

We do this by following our five CORE VALUES:

• Continuous Improvement - Aspire for greatness, strive for excellence, and be relentless in pursuing incremental improvements.
• Integrity - We choose to be a positive impact on every customer interaction by doing the right thing, especially when it's uncomfortable.
• Congeniality - To support the best ownership experience requires us to treat others warmly, generously, and to foster a neighborly environment.
• Ownership - We take personal responsibility for our actions, mistakes, quality of work, and our team. No matter what.
• Dignity - Through hard work and dedication, is how we demonstrate our appreciation for our team, ourselves, our community, and the loyal customers we serve.
  

Legal

Township Chevrolet, is committed to equal employment opportunity and a workplace free from discrimination, harassment, and retaliation. We do not discriminate in employment on any ground protected by applicable law, including age, race, color, creed, religion, ethnic or national origin, family status, marital status, physical or intellectual disability, political belief, sexual orientation, source of income, sex, pregnancy, criminal conviction unrelated to the position, or because an individual has exercised rights under human rights law. Accommodation is available on request, to the point of undue hardship.