Product Specialist: Home Improvement & Customer Expert

RONA; Lanaudière; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Salary review

GreenShield+ telemedicine

Career advancement

Community involvement

Team training

Student incentive program

Job summary

RONA is seeking a product specialist in Lanaudière to guide customers to the best product choices and serve as the store expert. You will provide detailed product information to customers and colleagues, promoting products, plans, or installation services that meet shopper needs.

This role emphasizes strong customer service, analytical thinking, and teamwork. You will keep shelves stocked, prepare weekly flyers, manage orders, and help ensure smooth store operations while contributing to sales

Qualifications

• Experience in a similar role.
• Excellent customer service skills.
• Strong analytical skills.

Responsibilities

• Serve as the store expert by providing detailed product information to both customers and other RONA associates.
• Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs.
• Keep shelves stocked and merchandise correctly displayed.
• Prepare weekly flyer.
• Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.
• Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction.

Skills

Customer service

Analytical skills

Sales support

Job description

RONA is seeking a product specialist in Lanaudière to guide customers to the best product choices and serve as the store expert. You will provide detailed product information to customers and colleagues, promoting products, plans, or installation services that meet shopper needs.

This role emphasizes strong customer service, analytical thinking, and teamwork. You will keep shelves stocked, prepare weekly flyers, manage orders, and help ensure smooth store operations while contributing to sales