Appliance Expert & Customer Solutions Lead

RONA; Terrebonne; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance benefits

Telemedicine access

Advancement opportunities

Community involvement

Teamwork and training

New hire training program

Student incentive program

Job summary

RONA in Terrebonne is seeking a product specialist to help customers choose the best products and support sales objectives. You will share in-depth product knowledge, promote services, manage orders, and keep displays current.

The role emphasizes strong analytical skills, prior experience in retail or home improvement, and a commitment to excellent service in a fast-paced environment. Competitive pay and a supportive team culture await.

Qualifications

• Experience in a similar role.
• Strong analytical skills.

Responsibilities

• Serve as the store expert by providing detailed product information to customers and fellow associates.
• Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs.
• Keep shelves stocked and merchandise correctly displayed.
• Prepare weekly flyer.
• Perform order management duties such as entering new orders, contacting vendors on special orders, tracking and fulfilling orders, and resolving issues.
• Provide excellent customer service through the daily execution of RONA customer service programs, including follow-up on orders and assisting customers in locating, selecting, carrying, and loading merchandise.

Skills

Analytical skills

Customer service

Job description

RONA in Terrebonne is seeking a product specialist to help customers choose the best products and support sales objectives. You will share in-depth product knowledge, promote services, manage orders, and keep displays current.

The role emphasizes strong analytical skills, prior experience in retail or home improvement, and a commitment to excellent service in a fast-paced environment. Competitive pay and a supportive team culture await.