Product Specialist

Dilawri Group of Companies; Vancouver; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Discounted vehicle program

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies, through Mercedes-Benz Boundary, is seeking a Product Specialist to support our dynamic sales team. You will cultivate customer relationships, promote vehicle sales, and help drive departmental performance with a mix of base pay and commissions.

The role emphasizes guest experience, product expertise, and collaboration within a high-energy dealership, with opportunities for training and professional growth. This is a salary+commission position based in Vancouver.

Qualifications

• Strong customer service and communication skills are required.
• Proven ability to negotiate and close sales effectively.
• Ability to build and maintain positive customer relationships.
• High initiative with a proactive and positive attitude.

Responsibilities

• Follow up on all sales leads from various sources to maximize opportunities.
• Meet and exceed individual and department sales targets.
• Promote new business opportunities through prospecting and networks.
• Deliver a superior customer experience by understanding client needs.

Skills

Customer service

Negotiation

Relationship building

Organizational skills

Tools

MS Office

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz Boundary is seeking a Product Specialist to join our dynamic sales team. Reporting to the Sales Manager, this role plays akey part in driving dealership growth by cultivating customer relationships,promoting vehicle sales, and contributing to departmental performance goals.The Product Specialist will represent Dilawri’s commitment to exceptional guestexperience, product expertise, and a collaborative team culture.

This is a Salary + Commission position, with earnings primarily driven by commission.

Primary Duties and Responsibilities

• Follow up on all sales leads from varioussources to maximize opportunity.
• Meet and exceed individual and departmentalsales targets.
• Promote new business opportunities throughprospecting and referral networks.
• Deliver a superior customer experience byunderstanding client needs and ensuring high satisfaction.
• Maintain strong product knowledge for allvehicle models; participate in available product training.
• Set monthly sales and productivity goals anddevelop plans to achieve them.
• Build and maintain rapport with customers tosupport long-term relationships.
• Demonstrate effective negotiation skills tosupport successful sales outcomes.
• Accurately maintain customer and sales recordsusing computerized systems.
• Adapt quickly to sales processes and marketchanges within the automotive industry.
• Follow through on leads and ensure timelyclosing of sales.
• Collaborate effectively with team members toensure strong overall dealership performance.
• Uphold high levels of professionalism, workethic, punctuality, and reliability.

Qualifications Required

• Strong customer service skills with excellentverbal and written communication.
• Proven ability to negotiate, make sounddecisions, and close sales effectively.
• Ability to build and maintain positive customerrelationships.
• High level of initiative with a self‑starter,outgoing, and positive attitude.
• Strong organizational and procedural skills;ability to meet deadlines.
• Quick adaptability to new processes and industrydevelopments.
• Competent computer skills, including Internetapplications and MS Office.
• Vehicle product knowledge is an asset;manufacturer training is provided.
• Previous automotive sales experience is anasset.
• Valid British Columbia Driver’s License and acurrent ICBC Driver’s Abstract.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.