Product Owner, Customer Portal: Elevate the Digital Experience

Enercare Inc.; Markham; On-site; CAD 74,817 - 118,211; Full time

Job summary

A leading home services company is looking for a Product Owner for the Customer Portal in Markham. The role involves managing the digital product backlog, ensuring alignment with business goals, and collaborating with UX and development teams. Required qualifications include 3–5 years in product ownership and a relevant bachelor’s degree. The compensation range is $74,817 - $118,211, based on skills and experience. Join a company valuing diversity and growth opportunities.

Qualifications

• 3–5+ years of experience in product ownership, digital experience, or customer-facing technology roles.
• Experience working in Agile environments (Scrum required; Scaled Agile is an asset).
• Strong experience with customer portals, SaaS platforms, or transactional digital products.

Responsibilities

• Own and manage the product backlog for the customer portal.
• Translate high-level business objectives into clear user stories.
• Collaborate with UX and technical teams to define customer experiences.

Skills

Product ownership

Digital experience

Customer-facing technology

Agile methodologies (Scrum)

Communication skills

Cross-functional collaboration

Analytical tools

Education

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field

Tools

Google Analytics 4

App Insights

Power BI

Job description

A leading home services company is looking for a Product Owner for the Customer Portal in Markham. The role involves managing the digital product backlog, ensuring alignment with business goals, and collaborating with UX and development teams. Required qualifications include 3–5 years in product ownership and a relevant bachelor’s degree. The compensation range is $74,817 - $118,211, based on skills and experience. Join a company valuing diversity and growth opportunities.