Product Owner - Customer Portal

Enercare Inc.; Markham; On-site; CAD 74,817 - 118,211; Full time

Job summary

A leading home services company is looking for a Product Owner for the Customer Portal in Markham. The role involves managing the digital product backlog, ensuring alignment with business goals, and collaborating with UX and development teams. Required qualifications include 3–5 years in product ownership and a relevant bachelor’s degree. The compensation range is $74,817 - $118,211, based on skills and experience. Join a company valuing diversity and growth opportunities.

Qualifications

• 3–5+ years of experience in product ownership, digital experience, or customer-facing technology roles.
• Experience working in Agile environments (Scrum required; Scaled Agile is an asset).
• Strong experience with customer portals, SaaS platforms, or transactional digital products.

Responsibilities

• Own and manage the product backlog for the customer portal.
• Translate high-level business objectives into clear user stories.
• Collaborate with UX and technical teams to define customer experiences.

Skills

Product ownership

Digital experience

Customer-facing technology

Agile methodologies (Scrum)

Communication skills

Cross-functional collaboration

Analytical tools

Education

Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field

Tools

Google Analytics 4

App Insights

Power BI

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Product Owner, Customer Portal

Location: Markham, ON

Employment Type: Full-Time

Reports To: Director, Digital Customer Experience

Compensation: $74,817 - $118,211

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Role Summary

The Product Owner, Customer Portal is responsible for owning and managing the digital customer portal backlog, ensuring that features are prioritized, refined, and delivered to meet business objectives and enhance the overall digital experience. This role bridges business intent and delivery execution — partnering closely with UX, business analysts, development teams, and key stakeholders.

Key Responsibilities

• Own and manage the product backlog for the customer portal, ensuring alignment to business goals and digital strategy
• Translate high-level business objectives into clear, actionable user stories and acceptance criteria
• Collaborate with the business, UX, and technical teams to define and refine customer experiences
• Participate in sprint planning, backlog grooming, and daily Scrum ceremonies to enable effective delivery
• Evaluate feature performance post-launch and recommend continuous improvements
• Partner with Marketing, Call Centre, and Planning to ensure portal experience aligns with key customer journeys
• Ensure compliance with security, accessibility, and regulatory standards
• Act as the voice of the customer during development, ensuring usability and simplicity are prioritized

Qualifications

• 3–5+ years of experience in product ownership, digital experience, or customer-facing technology roles
• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field
• Experience working in Agile environments (Scrum required; Scaled Agile is an asset)
• Strong experience with customer portals, SaaS platforms, or transactional digital products
• Excellent communication and cross-functional collaboration skills
• Ability to manage competing priorities and drive delivery outcomes
• Familiarity with analytics tools (e.g., GA4, App Insights, Power BI) is an asset

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.