Manager, Data Strategy & Analytics

Enercare Inc.; Markham; On-site; CAD 84,000 - 131,000; Full time

Job summary

Enercare Inc. is seeking a Director of Data Strategy & Analytics to lead a high-visibility team and advance our data products, governance, and analytics across call center, back office, product, and finance. You will partner with IT and leadership to deliver harmonized KPIs and self-serve insights while maintaining existing reporting. 

The role emphasizes building trusted data assets, guiding architecture, and delivering executive-ready analyses with an agile mindset.

Qualifications

• 2+ years of people-management experience leading analytics teams.
• 5+ years in analytics with proven value creation.
• Experience building data products (medallion/lakehouse) with KPI standardization.
• Experience with data governance and metadata management (Purview or equivalent).
• Analytics across call center, back office, product, and financial reporting.
• 3–5 years hands-on with Power BI and Azure / Microsoft Fabric.
• 2+ years leading enterprise-scale data strategy initiatives across teams.
• Experience with machine learning, statistical analysis, and data mining.
• Strong grounding in agile methodology.
• Proven stakeholder management and executive-facing communication.
• Ability to manage competing priorities and deliver projects.

Responsibilities

• Lead and develop a team of data analysts and developers to deliver high-quality analysis and clear, actionable insights.
• Build, own, and manage governed data products on a medallion (Bronze/Silver/Gold) foundation, so KPIs are defined once and trusted enterprise-wide.
• Maintain and manage existing operational/transactional reporting to ensure continuity of business while modernizing toward the target state.
• Deliver analytics across call center, back office, product, and financial reporting.
• Help shape the data strategy and architecture roadmap and guide its implementation.
• Lead high-profile analyses to an executive-ready standard and present to leadership as required.
• Communicate effectively to all levels of leadership, surfacing risks, dependencies, and trade-offs clearly.
• Champion a governed operating model with the business and IT for ownership, quality, and change control.
• Apply an agile mindset to prioritize, sprint, and deliver incremental data products.
• Ensure data products and code are documented, reducing SME key-person risk.
• Mentor the team, stay current on emerging trends, and perform other related duties as assigned.

Skills

People management

Analytics experience

Data products

Data governance

Power BI

Azure / Fabric

Data strategy

Machine learning

Agile

Stakeholder management

Communication

Prioritization

Tools

dbt

Fabric

Purview

Power BI

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Summary

Reporting to the Director, Data Strategy & Analytics, you will lead a highly visible team as we execute our data strategy and evolve DS&A into an insights-driven, product-oriented function. You will build and manage trusted, reusable data products while also sustaining our existing operational and transactional reporting to ensure continuity of business. Partnering across the business, IT, and leadership, you will deliver harmonized KPIs, self-serve analytics, and decision-grade insights spanning call center, back office, product, and financial reporting.

Accountabilities

• Lead and develop a team of data analysts and developers to deliver high-quality analysis and clear, actionable insights.
• Build, own, and manage governed data products on a medallion (Bronze/Silver/Gold) foundation, so KPIs are defined once and trusted enterprise-wide.
• Maintain and manage existing operational/transactional reporting to ensure continuity of business while modernizing toward the target state.
• Deliver analytics across call center, back office, product, and financial reporting.
• Help shape the data strategy and architecture roadmap and guide its implementation.
• Lead high-profile analyses to an executive-ready standard and present to leadership as required.
• Communicate effectively to all levels of leadership, surfacing risks, dependencies, and trade-offs clearly.
• Champion a governed operating model with the business and IT for ownership, quality, and change control.
• Apply an agile mindset to prioritize, sprint, and deliver incremental data products.
• Ensure data products and code are documented, reducing SME key-person risk.
• Mentor the team, stay current on emerging trends, and perform other related duties as assigned.

Qualifications

• 2+ years of people-management experience building and leading a high-performing analytics team.
• 5+ years in an analytics environment with proven value-creation outcomes.
• Experience building and managing data products (medallion/lakehouse; KPI standardization and semantic modeling); transforming raw data into trusted, analysis-ready data sets using dbt, Fabric, or equivalent.
• Experience with data governance and metadata management (e.g., Microsoft Purview or equivalent)
• Analytics experience across call center, back office, product, and financial reporting.
• 3–5 years hands-on with Power BI and Azure / Microsoft Fabric.
• 2+ years leading enterprise-scale data strategy initiatives across teams.
• Experience with machine learning, statistical analysis, and data mining.
• Strong grounding in agile methodology.
• Proven stakeholder management experience, building trusted relationships across business, IT, and leadership
• Excellent communication and influencing skills across all levels of leadership.
• Proven ability to manage competing priorities and drive projects to completion.

Compensation: $84,264 - $130,609

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team.