Product Owner — B2B Commerce & NDC Portal

AIR CANADA

Dorval

On-site

CAD 90,000 - 120,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Air Canada seeks an experienced Product Owner for B2B digital commerce, focusing on NDC solutions. You will translate partner needs into a prioritized backlog and collaborate with UX, content, and tech teams to deliver high-quality digital experiences for Air Canada's NDC ecosystem.

You will organize discovery sessions, define user stories, ensure accessibility and security standards, and guide content publishing while working with cross-functional teams in a fast-paced airline distribution

Qualifications

Bachelor's degree in business administration, information technology or a related field, or equivalent work experience.
At least two years of experience as a Product Owner, in business analysis, digital product implementation or a related field.
Practical knowledge of user experience principles, user journeys, conceptual mockups, prototypes and usability testing, mandatory.
Professional proficiency in French and English, both written and spoken, an asset.
Experience writing user stories, acceptance criteria, business requirements and process documentation.
Knowledge of Web accessibility principles and Web Content Accessibility Guidelines (WCAG), and ability to integrate accessibility requirements into product implementation, a major asset.
Experience working in Agile development environments and with tools such as JIRA and Confluence.
Experience with Drupal or a comparable enterprise content management platform, a major asset.

Responsibilities

Take ownership, maintain and prioritize the product backlog for the NDC portal and the Agent Reference page.
Organize discovery and requirements gathering sessions with stakeholders from business units, user experience, content, technology and Operations teams, then translate findings into clear user stories, acceptance criteria, process flows and supporting documents.
Assume responsibility for product backlog grooming activities and ensure requirements are well defined, understood and ready for development.
Collaborate with user experience designers to define user journeys, review conceptual mockups and prototypes, and leverage available research, analytics and stakeholder feedback to improve the user experience.
Coordinate content improvements and publishing processes using content management systems.
Collaborate with developers, technical analysts and Quality Assurance throughout the refinement, development and testing phases, providing clarity on requirements and facilitating timely decision-making regarding implementation.
Review implemented features in test environments, coordinate business validation and approve the product when requirements and acceptance criteria are met.
Ensure digital experiences comply with Air Canada standards for accessibility, responsive design, content quality, privacy and security.
Assess the impacts of product changes on affected systems, processes and teams, and document dependencies, risks and implementation considerations.
Monitor product performance using analytics, user feedback and operational observations, then make recommendations to support product backlog prioritization and continuous improvement.
Act as a subject matter expert for the NDC portal and the Agent Reference page, communicating requirements, priorities, release content and implementation updates to both technical and non-technical audiences.
Stay abreast of trends and best practices in digital product distribution, user experience, accessibility, content management and airline distribution to contribute to continuous product improvement.