Product Operations Lead — Travel Tech & SaaS Processes

Accommodations Plus International

Markham

On-site

CAD 115,000 - 130,000

Full time

14 days+

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Job summary

Accommodations Plus International is seeking a seasoned professional to map and optimize end-to-end product workflows across airline operations, hotel sourcing, and billing integrations. You will define how requirements flow, govern product decisions, and ensure scalable processes across multiple lines.

The role focuses on process discovery, target-state design, and establishing governance with measurable KPIs to improve throughput and reduce rework.

Qualifications

5+ years in business process design or product operations within SaaS or enterprise software.
Experience mapping end-to-end workflows across multiple product lines or customer-facing systems.
Familiarity with airline operations, hotel sourcing, or travel technology is a strong advantage.
Ability to translate complex operational workflows into standardized, scalable product processes.
Strong analytical skills with process mapping tools, flow diagrams, and KPI frameworks.
Excellent stakeholder facilitation; able to align product, engineering, and customer teams on process change.

Responsibilities

Map current-state workflows across airline operations (crew scheduling), hotel sourcing, billing and reconciliation, and platform API integrations.
Design target-state product processes and templates that standardize how requirements, decisions, and releases flow across all product lines.
Own the product operations cadence and governance, defining reviews, feedback loops, and roadmap ceremonies.
Facilitate cross-functional alignment among product, engineering, and customer teams during process change initiatives.