Product Operations Lead

Chainlink Labs; Toronto; Remote; CAD 90,000 - 120,000; Full time

Job summary

Chainlink Labs is seeking a Product Operations Lead to support their rapidly growing team. This pivotal role involves optimizing product development processes and collaborating across various teams to enhance operational excellence. As a key figure in the Business Operations team, you will help shape strategic initiatives and ensure high-quality delivery of products, thus making a significant impact on the organization’s success. Ideal candidates will have strong analytical skills and experience in product operations, as well as familiarity with Web3 technologies.

Qualifications

• Experience in Product Operations or Business Operations.
• Proven ability to analyze product data and define KPIs.
• Background in collaborating with cross-functional teams.

Responsibilities

• Drive core product operating rhythms and planning.
• Lead cross-functional programs with Product Leadership.
• Define and operationalize product success metrics.

Skills

Analytical skills

Operational skills

Communication

Collaboration

Self-starting

Education

5–8+ years of relevant experience

Tools

Notion

JIRA

Asana

Confluence

Job description

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

About the Role :

We’re looking for a Product Operations Lead to help build and scale the operational backbone of our Product organization. As our first dedicated Product Ops hire, you’ll work closely with the Chief Product Officer and play a pivotal role in shaping how we operate - from planning and execution to insights and iteration.

As a member of the Business Operations team, this is a high-impact role for someone who thrives at the intersection of strategy, process, and data. You’ll work cross-functionally with Product, Engineering, Design, GTM, and other key teams to drive clarity, accountability, and operational excellence. If you’re energized by building from 0→1, love connecting dots across systems, and want to help a growing team operate at its best, we’d love to connect.

Your Impact :

• Establish and drive core product operating rhythms, including roadmap planning, sprint execution, release coordination, and retrospectives to enable consistent, high-quality delivery.
• Lead strategic, cross-functional programs with Product Leadership—such as quarterly planning, cross-product forums, and tracking of initiatives like platform modernization and compliance readiness.
• Define, track, and operationalize product success metrics in partnership with Product, Engineering, and Data teams; create dashboards to inform decisions and improve visibility into product health and team velocity.
• Introduce and maintain standardized documentation practices (e.g., specs, release notes, decision logs) to enhance knowledge sharing, streamline onboarding, and reduce silos.
• Launch and manage a lightweight but effective Voice of the Customer or Feedback Operations program to ensure user and partner insights are consistently informing product strategy.

Requirements :

• Strong analytical and operational skills: Able to define KPIs, analyze product data, build dashboards, and drive data-informed decisions.
• 5–8+ years of relevant experience: Background in Product Operations, Business Operations, or similar roles supporting product teams.
• Process development and optimization: Experience designing and improving product development processes (e.g., roadmap planning, sprint rituals, release management).
• Product lifecycle knowledge: Understanding of ideation through to launch and post-launch operations.
• Cross-functional collaboration: Proven ability to partner effectively with Product, Engineering, and GTM stakeholders.
• Excellent communication and stakeholder management: Skilled in communicating with senior leaders and influencing without authority.
• Self-starter in ambiguous environments: Comfortable creating structure and building 0→1 processes in early-stage or scaling environments.

Preferred Requirements :

• Blockchain / Web3 familiarity (preferred): Experience in crypto, decentralized systems, or on-chain products is a plus.
• Tool fluency: Experience with platforms like Notion, JIRA, Asana, and Confluence.
• Experience supporting technical product teams, working with regulated products, user research / feedback programs, or scaling startups.

All roles with Chainlink Labs are global and remote-based. Unless otherwise stated, we ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

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