Product Manager, Platform Enablement

TripArc; Toronto, Vancouver; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

TripArc is seeking a Product Manager, Platform Enablement to bridge Kensington's travel product team and our technical product group. You will translate business needs into clear requirements, write user stories, and define acceptance criteria for the platform that powers our quoting, booking, and content pipeline.

Based in Toronto with two onsite days, this role also considers remote candidates in Vancouver.

Qualifications

• Experience in product management or business analysis in travel tech.
• Ability to write clear requirements, user stories, and acceptance criteria.
• Technical fluency to translate business needs for technical teams.
• Experience analyzing business processes and recommending improvements.
• Strong problem-solving and data-driven prioritization.
• Excellent written and verbal communication.
• Familiarity with tagging, metadata, and discovery.
• Comfort using AI tools day-to-day.
• Experience with Jira, Confluence, CMS platforms, and reporting tools.
• Background in travel technology or booking platforms is a plus.

Responsibilities

• Run sessions with Product, Merchandising, Sales, and Operations to gather requirements.
• Write clear product requirements, user stories, and acceptance criteria.
• Analyze how the business builds and sells travel products and map current/future state.
• Assess requests against system constraints and surface trade-offs.
• Prioritize competing requests balancing impact, feasibility, and goals.
• Lead small initiatives from intake through delivery and manage dependencies.
• Act as day-to-day contact with the technical team and validate work against requirements.
• Advocate for intuitive design and tagging that supports discovery.
• Monitor platform changes and communicate impacts across teams.
• Maintain documentation and assist onboarding for platform updates.
• Explore how AI can help the business get more from the platform.

Skills

Product management

Requirements gathering

Technical product fluency

Travel technology knowledge

Stakeholder communication

AI tools familiarity

Tools

Jira

Confluence

CMS platforms

Reporting tools

Job description

Founded in 2017,TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge –TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’sgoals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

For candidates based in Toronto, this is a hybrid position that currently requires two days per week onsite at our office located at 2 Queen St. E, Toronto, ON. Candidates based in Vancouver will be considered for a fully remote arrangement.

Job Summary: The Product Manager, Platform Enablement is the connection point between Kensington's travel product team and our technical product team. Sitting within the travel product team, this role gathers business requirements from across Product, Merchandising, Sales, and Procurement Operations, then shapes them into clear product requirements, user stories, and acceptance criteria that the technical team builds from. The expectation is to shape solutions, not just document requests: understanding how the business actually works, evaluating options, and recommending an approach. The focus is day-to-day requests, smaller projects, and business-as-usual updates to our proprietary product platform — the foundation for our product database, quoting and booking engine, reporting, and the content pipeline that powers the website. Success depends on knowing the business well enough to ask the right questions, having the technical product fluency to translate the answers, and knowing who to bring in to get the work delivered.

Key Responsibilities:

• Run working sessions with Product, Merchandising, Sales, and Procurement Operations to gather, clarify, and confirm business requirements.
• Write clear, complete product requirements, user stories, and acceptance criteria the technical team builds from.
• Analyze how the business builds, sells, and promotes travel product, mapping current and future state to recommend better ways to use the platform.
• Assess requests against system constraints, surfacing trade-offs and feasibility questions to the business.
• Help prioritize competing requests, balancing user impact, feasibility, and business goals.
• Lead smaller initiatives from intake through delivery, coordinating dependencies and flagging risks early.
• Serve as the day-to-day point of contact with the technical product team, tracking requests through to delivery and validating delivered work against requirements.
• Advocate for intuitive design and tagging structures that support how the business sells product and how clients discover it.
• Stay aware of platform changes outside this scope that could affect the business, and communicate proactively across teams.
• Maintain documentation and support change communication, onboarding, and adoption for platform updates.
• Use AI to work more efficiently, and identify where AI could help the business get more from the platform.

Skills and Qualifications:

• Experience in product management, business analysis, or a similar business-side role, ideally within travel.
• Skilled at facilitating requirements sessions and writing requirements, user stories, and acceptance criteria technical teams can build from.
• Technical product fluency, enough to translate business needs into structured requirements and hold a credible conversation with technical teams.
• Experience analyzing business processes and recommending improvements, not just documenting what was asked for.
• Strong problem-solving skills, comfortable using performance data to inform priorities.
• Strong organizational skills, able to manage multiple requests and deadlines at once.
• Clear communicator, able to translate business needs for technical teams and technical detail for business teams.
• Fluency in tagging and metadata structure and its role in discovery, reporting, and personalization.
• Comfortable using AI tools day-to-day, and curious about where AI could help the business get more from the platform.
• Familiarity with tools like Jira, Confluence, CMS platforms, and reporting tools.
• Background in travel technology, booking systems, or internal commercial platforms a plus.

Compensation

We provide a competitive compensation package with a strong pay-for-performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation range for this position is: $65,000 to $75,000.

The actual compensation may vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. #LI-Remote

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. We thank all candidates for their interest however only those selected for an interview will be contacted.