Product Manager

Rogers Communications; Yellowknife; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Health & dental benefits

Pension, RRSP, TFSA, stock matching

Discounts on Rogers services, Blue Jay

Volunteer time off

Charity matching

Career development programs

Wellness programs

Diversity & inclusion initiatives

Job summary

Rogers Communications is seeking a Digital Product Manager to enhance the Wireless eCommerce experience. You will translate analytics and customer behavior into strategies and prioritize opportunities that drive business outcomes, with a focus on not just delivery but ownership across the product lifecycle.

Ideal candidates bring 3-5 years in digital product roles, familiar with Agile, and strong data storytelling skills.

Qualifications

• 3-5 years of experience in digital product management, product ownership, eCommerce, or related digital roles.
• Experience working with Agile delivery teams and familiarity with Scrum, Kanban, Jira, or Confluence.
• Strong analytical skills with the ability to interpret data, identify root causes, and turn findings into business recommendations.
• Understanding of digital customer journeys, conversion funnels, experimentation, and ecommerce performance drivers.
• Strong communication and stakeholder management skills, with the ability to influence across business, analytics, UX, technology, and operations teams.
• Experience with tools such as Adobe Analytics, Quantum Metric, Power BI, Google Analytics, or similar platforms is an asset.

Responsibilities

• Drive performance through insights by monitoring KPIs, funnel performance, customer behavior, revenue impact, and operational indicators.
• Lead discovery and root cause analysis by partnering with analytics, UX, technology, platform, and business teams to identify drivers and solutions.
• Improve the ecommerce customer journey by identifying friction and proposing actionable improvements balancing value, goals, and feasibility.
• Align product delivery to measurable outcomes by translating objectives into backlog items, roadmaps, and success measures, and presenting findings to stakeholders.

Skills

Analytical ability

Stakeholder management

Agile delivery

Customer journeys

Data-driven storytelling

Tools

Adobe Analytics

Quantum Metric

Power BI

Google Analytics

Jira

Confluence

Job description

Our Technology team wakes up everyday with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We are looking for a Digital Product Manager to help improve the performance of our Wireless eCommerce experience. This role is for someone who can turn analytics, customer behaviour, and business results into a clear story, then use that story to identify opportunities, solve problems, put-forth long term strategies and influence product priorities.

This is not a delivery-only Product Owner role. The ideal candidate has product ownership experience, understands Agile delivery, and is strongest when connecting data, customer journeys, business outcomes, and platform capabilities into practical recommendations.

What you'll do:

• Drive performance through insights
  • Monitor key eCommerce KPIs, including conversion, funnel performance, customer behaviour, revenue impact, and operational indicators.
  • Identify trends, anomalies, pain points, and product opportunities using analytics, customer feedback, and operational signals.
  • Translate data into concise business stories, recommendations, and quantifiable business cases that support prioritisation decisions.
• Lead discovery and root cause analysis
  • Investigate issues impacting customer experience, conversion, revenue, or operational performance.
  • Partner with analytics, UX, technology, platform, and business teams to understand underlying drivers and define practical solutions.
  • Track whether implemented changes deliver the expected customer and business outcomes.
• Improve the eCommerce customer journey
  • Identify friction points across the online shopping journey and recommend improvements that balance customer value, business goals, and technical feasibility.
  • Collaborate with UX, engineering, analytics, and business stakeholders to shape solutions that improve digital performance.
• Align product delivery to measurable outcomes
  • Translate business objectives into prioritised product strategies, opportunities, requirements, and success measures.
  • Work with delivery and engineering teams to refine backlog items, support roadmap planning, and keep delivery focused on measurable value.
  • Present insights and recommendations to stakeholders and leadership in a clear, concise, and action-oriented way.

What you bring:

• 3-5 years of experience in digital product management, product ownership, eCommerce, customer experience, or a related digital role.
• Experience working with Agile delivery teams and familiarity with Scrum, Kanban, Jira, or Confluence.
• Strong analytical skills with the ability to interpret data, identify root causes, and turn findings into business recommendations.
• Understanding of digital customer journeys, conversion funnels, experimentation, and eCommerce performance drivers.
• Strong communication and stakeholder management skills, with the ability to influence across business, analytics, UX, technology, and operations teams.
• Experience with tools such as Adobe Analytics, Quantum Metric, Power BI, Google Analytics, or similar platforms is an asset.
• Experience in telecommunications, retail, financial services, or high-volume digital commerce environments is an asset.

What's in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership.
• Our commitment to the environment and diversity
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 340190

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology