Product Manager

Factor_; Toronto; Hybrid; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Health & Dental benefits

Generous vacation and PTO

Competitive RRSP matching program

Discount on meal kits

Job summary

Factor_ in Toronto is looking for a Product Manager to drive key decisions on product positioning and pricing. You will define the product roadmap and advocate for the customer while balancing operational feasibility.

With over 5 years in Product Management, you'll collaborate across teams to innovate and ensure that every product aligns with customer needs and business goals. This role offers a hybrid work model and health benefits.

Qualifications

• 5+ years of progressive experience in Product Management or Product Development.
• Exceptional ability to break down complex problems and build data-driven business cases.
• A willingness to travel occasionally for work.

Responsibilities

• Define and own key aspects of our product roadmap.
• Serve as the definitive authority on our customer.
• Lead the discovery process for new concepts.

Skills

Customer-Centric Mindset

Strategic Influence & Communication

Analytical Reasoning

Physical Product Fluency

Entrepreneurial Mindset

Education

Bachelor’s degree in Engineering, Business, or a related technical field (e.g., Food Science)

Job description

Schedule: Mon - Fri (9AM - 5PM) - may vary based on business needs

Location: 110 Spadina Ave, Suite 200, Toronto, ON, M5V 2K4

Hybrid: 3 days on-site

S'more About The Team

As a Product Manager at Factor Canada, you are responsible for solving meaningful customer problems while staying true to our brand vision. Reporting to the Director of Product, you will own key decisions regarding the positioning, assortment, and pricing of your portfolio. You will help define the “What” and the “Why” of our menu, building a strategic roadmap to deliver an experience that drives long‑term customer retention and brand loyalty. Your mission is to ensure every innovation is not only loved by the customer but is also feasible for our operations and viable for our business.

Responsibilities

• Roadmap Ownership: Define and own key aspects of our product roadmap, prioritizing the high‑level business outcomes we must achieve and identifying the specific features required to deliver those goals, ensuring a constant balance between customer value and operational feasibility.
• Customer Insights & Empathy: Serve as the definitive authority on our customer by combining quantitative and qualitative insights, to build a deep understanding of our product’s value proposition and customer pain points that is shared with the rest of the team.
• Customer Advocacy: Act as the primary champion for the customer, explaining the “Why” behind every initiative and challenging trade‑offs that might negatively impact the user experience.
• Product Discovery: Lead the discovery process for new concepts by proactively validating that every offering is valuable to customers, easy to enjoy, feasible for production, and financially viable.
• Integrated Product Development: Partner with Culinary, Operations, and other stakeholders early in the discovery phase to co‑create solutions rather than hand off requirements, motivating stakeholders by connecting their work to specific customer problems to ensure buy‑in from the production floor to the executive boardroom.
• Post Launch Reviews: Digest and summarize product launches, A/B tests, or other data sets into actionable insights and next steps.
• Commercial Ownership: You are responsible for the commercial viability of your portfolio, managing the trade‑offs between quality, cost, and other considerations.
• Global Collaboration: Partner with international brand counterparts to share best practices and ensure Factor Canada contributes to and benefits from global innovations and insights.
• Entrepreneurial Approach: Take a rapid testing approach to learn and pivot quickly.

Qualifications

• Experience: 5+ years of progressive experience in Product Management or Product Development, ideally within a food manufacturing, D2C subscription, or FMCG environment.
• Customer‑Centric Mindset: Ability to identify unmet customer needs and pain points; creative thinking to develop solutions that solve our customers’ challenges.
• Strategic Influence & Communication: Outstanding ability to manage meetings, present to diverse audiences, and shift perspectives to negotiate and secure genuine buy‑in for strategic initiatives across international teams and cross‑functional departments.
• Analytical Reasoning: Exceptional ability to break down complex, ambiguous problems into manageable focus areas and build data‑driven business cases.
• Physical Product Fluency: Deep understanding of product discovery and delivery frameworks with a proven track record of applying them to a physical supply chain.
• Entrepreneurial Mindset: A strong entrepreneurial streak and a desire to excel in a high‑growth, unstructured, and fast‑paced environment. You are passionate about creating the future and shaping the ready‑to‑heat category in Canada.
• Education: Bachelor’s degree in Engineering, Business, or a related technical field (e.g., Food Science).
• Travel: A willingness to travel occasionally.

Benefits

• Box Discount; amazing discounts on 1 box per week – 75% discount on weekly HelloFresh and Chefs Plate meal kits and 50% off weekly Factor meal box.
• Health & Wellness – Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self‑care needs, and 25% discount on GoodLife fitness memberships.
• RRSP Matching – Competitive RRSP matching program offered.
• Vacation & PTO – Generous vacation and PTO to help you create a good work‑life balance.
• Family Benefits – A parental leave top‑up program for expectant parents.
• Growth & Development – We support your career progression, provide development opportunities, and invest in your continued learning through our organization‑wide L&D fund.
• Work Hard & Have Fun – From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun.
• Diversity & Inclusion Initiatives – With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Pay Range: $90,000—$100,000 CAD – Toronto, ON