Product Manager

Nokia; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in telecommunications seeks a Product Manager for their Optics Software Services. This role includes managing software services' lifecycle, collaborating with cross-functional teams, and strategizing pricing for a competitive market. Candidates should possess a degree in Engineering or similar fields and have 5-7 years in SWS operations. Strong analytical and communication skills are essential.

Qualifications

• 5-7 years of experience in global SWS operations or business roles.
• Leadership skills in cross-functional environments.
• Flexibility to work across global time zones.

Responsibilities

• Manage Software Services throughout the lifecycle of Legacy Optics products.
• Coordinate teams to deliver SW Service offers and monitor KPIs.
• Support customer issues related to Optics products.

Skills

Understanding of IP & Optics NM platforms

Problem-solving skills

Data mining and analysis skills

Effective communication

Accountability for Software Services

Basic finance principles application

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Telecommunications

Bachelor’s degree in Management

Tools

Nokia systems (Cockpit, CARES / CDB, Sales Force)

Job description

Product Management (PRM) is responsible for managing specific products and services throughout their lifecycle, including operational and strategic aspects. This involves positioning in markets, defining business models, segmentation, and pricing. It also includes implementing strategies set by portfolio management and ensuring that products and services are developed or updated in alignment with the portfolio, in close coordination with R&D, technology, and markets (operators, end-users).

The Optics SW Service PLM collaborates with NI Business Group teams (e.g., RBC CaPM / Bus, Mgmt, Customer Experience & Delivery, Program Management, Tendering, and Finance) and other organizations to oversee and manage the Optics SW service business.
This role owns part of the Optics SW service portfolio, defines services, contributes to Statements of Work (SoW), manages service costing, pricing, and margins, maintains quote tools, supports pre-sales tendering and service contract closures, and oversees SWS Delivery from a cost and lifecycle perspective.
As Care PLM for the Global Partner business, the individual will develop service descriptions, review business fundamentals related to Partner enablement, engage with regional sales teams on strategy, and own the costing, pricing, and competitiveness of HWS & SWS offerings within the Optics portfolio, updated according to market campaigns.
Additionally, the candidate will manage the existing NI SW Lifecycle tool (SSL), contribute to other Care tool databases like MQT and Sonar, and support marketing and sales materials, roadmaps, and tool updates and enhancements.

Skills:

• Understanding of IP & Optics NM platforms, use of Rest APIs, and integration with Optics products
• Ability to operate in a fast-paced, dynamic environment with competing priorities
• Problem-solving and solution proposing skills
• Protect software services business margins and control costs
• Basic finance principles application
• Data mining and analysis skills
• Effective communication across all organizational levels
• Accountability for all aspects of Software Services (Care) for Optics and Partners

Qualifications:

• Bachelor’s degree in Engineering, Telecommunications, or Management
• 5-7 years of experience in global SWS operations or business roles
• Familiarity with Nokia systems (Cockpit, CARES / CDB, Sales Force)
• Leadership skills in cross-functional, matrixed environments involving Finance, SWS Delivery, and other teams
• Strong analytical, verbal, written, and presentation skills
• Flexibility to work across global time zones

Responsibilities:

• Manage Software Services throughout the lifecycle of Legacy Optics/Wavesuite/1830 ONE products and services
• Participate in cross-functional teams to track and execute operational requirements for new product launches and end-of-life milestones
• Coordinate with teams to deliver SW Service offers, monitor KPIs, and seek efficiencies
• Support customer support issues related to Optics products and Partners
• Assist Pre-sales/RBC teams with new and renewal opportunities
• Define and maintain pricing strategies and tools, including inputs to CPQ for Optics Partners