Product Manager

Socket.dev; Montreal (administrative region); Hybrid; CAD 102,000 - 124,000; Full time

Benefits offered by this job

Hybrid work model

5 extra days off per year

Telemedicine

Wellness account

Employee Share Purchase Plan (ESPP)

Job summary

Intact is seeking a Product Manager to own the IT Services Portfolio vision, strategy, roadmap and governance, enabling a transformation from project-based delivery to a sustainable product and platform operating model.

You will translate priorities into executable initiatives, drive adoption, and measure value realization while leading the ITS Product Council and cross-functional teams.

Qualifications

• Owns vision, strategy, roadmap, governance and value realization for IT Services Portfolio.
• Portfolio covers service management, employee technology experience, automation and AI-enabled capabilities.
• Translates priorities into executable portfolio strategies and investment decisions.

Responsibilities

• Define and maintain IT Services Portfolio vision, strategy and multi-year roadmap.
• Chair the ITS Product Council and drive governance and investment recommendations.
• Establish governance, decision rights, standards and performance reviews for the portfolio.
• Promote product management best practices and a product-centric culture.
• Identify opportunities to optimize value, efficiency and customer experience.

Skills

Product strategy

Roadmap development

Governance

Portfolio management

Stakeholder leadership

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Our growing team is looking for a Product Manager!

The Product Manager owns the vision, strategy, roadmap, governance, and value realization for the IT Services Portfolio. The portfolio encompasses service management, employee technology experience, automation, enterprise platforms, and AI-enabled capabilities, enabling transformation from project-based delivery to a sustainable product and platform operating model.

This role translates business priorities and transformation objectives into executable portfolio strategies, target outcomes, and investment decisions. It directs high-impact initiatives and ensures solutions deliver measurable customer value, operational efficiency, adoption, resilience, and sustainable business outcomes.

The Product Manager chairs the ITS Product Council and directs portfolio-wide prioritization, governance, roadmap alignment, dependency management, and investment recommendations. Product Owners remain accountable for product-level backlogs and delivery, while Scrum Masters enable team delivery practices.

What you'll do here:

Product Strategy & Roadmap:

• Define and maintain the IT Services Portfolio vision, strategy, and multi-year roadmap aligned with enterprise priorities and transformation outcomes.
• Translate current-state challenges and future-state operating model objectives into sequenced product, platform, process, and adoption initiatives.
• Partner with architecture, engineering, experience design, and operations leaders to shape scalable solution options and balance customer value, feasibility, risk, cost, and time to value.
• Drive transformation from discovery through adoption and optimization, ensuring changes are embedded and measurable benefits are realized.

Product Governance & Leadership:

• Establish the IT Services Portfolio strategy and provide strategic direction to Product Owners.
• Chair the ITS Product Council to drive portfolio prioritization, roadmap alignment, dependency resolution, and investment recommendations.
• Own and continuously improve portfolio governance, decision rights, standards, and performance reviews.

• Align business priorities, funding decisions, capacity, and delivery roadmaps across the portfolio.

• Promote product management best practices and foster a product-centric culture.

Value Realization:

• Define portfolio KPIs, adoption measures, and value realization targets.
• Track portfolio performance against targets for adoption, customer experience, operational efficiency, realized value, and roadmap delivery.
• Develop business cases and executive-level recommendations supporting investment decisions.

• Continuously identify opportunities to optimize value, efficiency, and customer experience.

Stakeholder Leadership:

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