Product Manager

Rogers Communications, Inc.; Brampton; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Pension plan

Stock options

Employee discounts

Volunteer time off

Wellness programs

Job summary

Rogers Communications, Inc. in Brampton, ON is seeking a Digital Product Manager to improve the Wireless eCommerce experience by turning analytics and customer insights into practical product priorities.

The ideal candidate brings 3-5 years in digital product management, familiarity with Agile methods, and the ability to connect data, journeys, and business outcomes into actionable recommendations within a fast-paced telecom environment.

Qualifications

• 3-5 years of experience in digital product management, product ownership, eCommerce, customer experience, or a related digital role.
• Experience working with Agile delivery teams and familiarity with Scrum, Kanban, Jira, or Confluence.
• Strong analytical skills with the ability to interpret data, identify root causes, and turn findings into business recommendations.
• Understanding of digital customer journeys, conversion funnels, experimentation, and eCommerce performance drivers.
• Strong communication and stakeholder management skills, with the ability to influence across business, analytics, UX, technology, and operations teams.

Responsibilities

• Drive performance through insights by monitoring KPIs and analytics.
• Lead discovery and root cause analysis with cross-functional partners.
• Improve the eCommerce customer journey by identifying friction points and proposing improvements.
• Align product delivery to measurable outcomes with backlog refinement and roadmapping.

Skills

Product ownership

Agile delivery

Analytics

User journeys

Stakeholder management

Adobe Analytics

Tools

Jira

Confluence

Adobe Analytics

Power BI

Google Analytics

Job description

Product Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity.

Who we're looking for:

We are looking for a Digital Product Manager to help improve the performance of our Wireless eCommerce experience. This role is for someone who can turn analytics, customer behaviour, and business results into a clear story, then use that story toidentifyopportunities,solve problems,put-forthlong termstrategiesand influence product priorities.

This is not a delivery-only Product Owner role. The ideal candidate has product ownership experience, understands Agile delivery, and is strongest when connecting data, customer journeys, business outcomes, and platform capabilities into practical recommendations.

What you'll do:

• Drive performance through insights
  • Monitor key eCommerce KPIs, including conversion, funnel performance, customer behaviour, revenue impact, and operational indicators.
  • Identify trends, anomalies, pain points, and product opportunities using analytics, customer feedback, and operational signals.
  • Translate data into concise business stories, recommendations, and quantifiable business cases that support prioritisation decisions.
• Lead discovery and root cause analysis
  • Investigate issues impacting customer experience, conversion, revenue, or operational performance.
  • Partner with analytics, UX, technology, platform, and business teams to understand underlying drivers and define practical solutions.
  • Track whether implemented changes deliver the expected customer and business outcomes.
• Improve the eCommerce customer journey
  • Identify friction points across the online shopping journey and recommend improvements that balance customer value, business goals, and technical feasibility.
  • Collaborate with UX, engineering, analytics, and business stakeholders to shape solutions that improve digital performance.
• Align product delivery to measurable outcomes
  • Translate business objectives into prioritised product strategies, opportunities, requirements, and success measures.
  • Work with delivery and engineering teams to refine backlog items, support roadmap planning, and keep delivery focused on measurable value.
  • Present insights and recommendations to stakeholders and leadership in a clear, concise, and action-oriented way.

What you bring:

• 3-5 years of experience in digital product management, product ownership, eCommerce, customer experience, or a related digital role.
• Experience working with Agile delivery teams and familiarity with Scrum, Kanban, Jira, or Confluence.
• Strong analytical skills with the ability to interpret data, identify root causes, and turn findings into business recommendations.
• Understanding of digital customer journeys, conversion funnels, experimentation, and eCommerce performance drivers.
• Strong communication and stakeholder management skills, with the ability to influence across business, analytics, UX, technology, and operations teams.
• Experience with tools such as Adobe Analytics, Quantum Metric, Power BI, Google Analytics, or similar platforms is an asset.
• Experience in telecommunications, retail, financial services, or high-volume digital commerce environments is an asset.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership.
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply