Product Lead, Credit Cards

Questrade Financial Group; Toronto; Hybrid; CAD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Product Lead for Credit Cards to drive innovative digital product development. This pivotal role involves strategic leadership, customer focus, and business acumen to ensure a seamless banking experience. You will lead a high-performing team and manage the full product lifecycle, from ideation to launch. With a commitment to fostering a diverse and inclusive work environment, this role offers opportunities for continuous growth and collaboration. If you are a thought leader with extensive Fin-Tech experience and a passion for transforming the banking landscape, this is your chance to make a significant impact.

Benefits

Health & Wellbeing Resources

Paid Vacation

Competitive Compensation

Career Growth Opportunities

Work-Life Balance

Qualifications

• 15+ years of Fin-Tech experience in digital product management.
• Expertise in strategic planning and agile methodologies.

Responsibilities

• Lead the strategic direction for Credit Card Products.
• Oversee the entire product development lifecycle.

Skills

Digital Product Management

P&L Management

Agile Methodologies

Strategic Planning

Customer Engagement

Education

MBA or Advanced Degree

Job description

Posted Thursday, April 24, 2025 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work-life balance

Competitive compensation and benefits packages

Work-life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

We’re looking for a Product Lead, Credit Cards. Could It Be You?

As a Product Lead for Unsecured Credit Cards, you will define and drive the strategic direction of digital product development. You will collaborate with the Head of Product to create an innovative and seamless banking experience that meets customer needs, empowers team performance, and achieves significant business growth. You will be accountable for the successful execution of strategies and feature definition throughout the entire product lifecycle.

This role is responsible for leading the development and delivery of Credit Cards. In partnership with the Head of Product, you will cultivate a customer-centric banking environment by:

Strategic Leadership: Driving the strategic vision and execution for Credit Card Products.

Customer Focus: Ensuring that product development aligns with customer needs and expectations, creating a seamless and innovative banking experience.

Business Acumen: Developing business cases, managing planning processes, and ensuring alignment with key business outcomes and objectives.

Stakeholder Engagement: Partnering with the Head and other stakeholders to drive product success.

Product Development: Leading the full lifecycle of digital product development, from ideation and planning to launch and ongoing optimization.

Team Management: Overseeing and developing high-performing teams, fostering a collaborative and productive work environment.

This role demands a deep understanding of digital financial services, exceptional leadership abilities, and a relentless focus on achieving measurable business results.

In this role, for the supported QFG entities, responsibilities include but are not limited to:

Strategy & Planning: Develop and refine the business strategy and digital product roadmap, leveraging data to prioritize and justify product capabilities and align with business objectives.

Product Ownership: Oversee the entire product development lifecycle, from concept and planning to launch, ensuring delivery of value to customers and the business.

Business Casing & Prioritization: Support in crafting solutions and developing business cases to champion their importance across teams.

Team Leadership & Development: Build, mentor, and lead high-performing squads focused on customer acquisition, onboarding, and servicing. Foster a culture of continuous improvement, agility, and customer-centricity.

Performance Management: Set clear performance goals, provide coaching and development opportunities, and elevate team performance.

Stakeholder Collaboration: Work closely with cross-functional teams and present regular updates to executive leadership.

Customer Research: Engage directly with customers to uncover problems, identify needs, and validate solutions.

P&L Management: Partner with the Head of Product on P&L management for run and change activities, setting targets and ensuring financial goals are met.

Outcome Ownership: Own key business outcomes and communicate progress and results to program leadership

So are YOU our next Product Lead, Credit Cards? You are if you…

Are a thought leader with 15+ years Fin-Tech experience leading digital product management portfolios with a specialty in daily banking, credit cards or lending

Have expertise with digital financial services and P&L management required

Hold a MBA or other advanced degree (preferred)

Are an exceptional communicator -- verbal and written, across all levels including management.

Have the ability to motivate, drive change and challenge the status quo, deal with ambiguity and make informed recommendations.

Exceptional relationship builder and collaborator.

Have strong financial acumen and ability to lead from strategy to implementation. Ability to work and lead in an agile manner.

Are an expert in Strategic Planning and Prioritization

Have demonstrated experience with Digital Product Management/Oversight

Have strong knowledge and experience with Agile Ways of Working and Scaled Agile Methodologies

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.