Director, Credit Cards Product

Fairstone; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as the Director of Credit Cards Product, where you will lead the strategy and execution of innovative credit card solutions. This role offers an exciting opportunity to shape customer experiences and drive revenue growth while working with a talented team. With a focus on collaboration and customer-centric solutions, you will oversee multiple card products, ensuring they meet market needs and exceed expectations. Enjoy a supportive work environment that values work-life balance and offers comprehensive wellness solutions. If you are passionate about product management and making a difference in consumer finance, this position is perfect for you.

Benefits

Work-Life Balance

Wellness Solutions

Paid Volunteer Day

Employee Discounts

Retirement Planning

Training and Development

Qualifications

• 5+ years in Product Management, especially in credit card financing.
• Strong knowledge of payment solutions and retail markets.

Responsibilities

• Oversee product strategy and customer experience for credit card programs.
• Collaborate with business stakeholders to implement product solutions.

Skills

Product Management

Credit Card Programs

Project Management

Analytical Skills

Customer Focus

Communication Skills

Problem-Solving Skills

Bilingual (English/French)

Education

University degree in business-related fields

Job description

At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.

Be part of our talented and growing team! We are currently looking for a Director, Credit Cards Product to join our team and report to the Senior Vice President, Chief Card Services.

As a Director, Credit Cards Product, you will be responsible for overseeing the creation and overall ownership of the product strategy and customer experience strategy across all Fairstone’s credit card programs. This portfolio consists of multiple card products, including Walmart Rewards Mastercard, Walmart Rewards World Mastercard, and Home Visa Secured and Preferred. The successful candidate will employ an unwavering focus on maximizing the product’s value proposition to exceed customer expectations.

The ideal candidate has a strong knowledge of credit card programs, including co-branded products in partnership with large Canadian retailers. The Product Director will work in alignment with the business lead as well as cross-functionally with the commercial office, IT, and the broader business leaders to execute large and small initiatives across multiple channels, implement customer-centric solutions, and generate revenue growth.

This represents a unique opportunity to be part of a team with the goal of innovating the market leader in providing consumer finance products to Canadians.

WHY JOIN US?

BECAUSE WE ARE PROUD TO BE One of Montreal's Top Employers for 2025 for the fifth consecutive year by the editors of Canada’s Top 100 Employers.

WE OFFER:

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan.
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

WHAT WILL YOU WORK ON?

• Spearhead the product’s strategy, innovation, prioritization, and oversee execution of all aspects of the product lifecycle to ensure that the product strategy is meeting the market needs and business goals.
• Relentless focus on the customer experience/centricity.
• Own and maintain strategic product roadmaps.
• Work in alignment with business stakeholders and closely with leads of the broader organization to assess, recommend, and present product strategies and solutions.
• Give presentations to various committees and work with external partners in the context of existing agreements.
• Support and manage a business agile process, working collaboratively with Technology and other business groups to ensure successful delivery of the products/features.
• Monitor and analyze the products’ commercial results and financial performance to target opportunities and make recommendations for improvements.
• Ensure products comply with laws and regulations and make necessary recommendations.
• Identify the strategic, operational, reputational, and financial risks associated with the implementation of the product offer and make suitable recommendations.
• Supervise a team of experienced Product Managers.

WHO ARE WE LOOKING FOR?

• Vast experience of over 5 years in a high-ranking Product Management position, preferably in a complex business setting. A suitable candidate will also have diverse experience in the fields of product marketing, project management, and communications, with a focus on credit card financing products.
• Knowledge and expertise in Credit Cards, Payment solutions - including digital strategies and eCommerce - and Retail markets.
• Superior collaboration skills allowing effective communication and bringing together many functional groups.
• Rich blend of analytical, creative, and strategic talents.
• Superior problem-solving skills and experience resolving daily internal and external problems and challenges in product management positions that affect a product’s financial and market success.
• Ability to conceptualize, prioritize, and manage multiple projects with ease.
• Highly customer-focused.
• University degree in business-related fields.
• Bilingual required to communicate with our clients across Canada.

WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginal, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent