Product Consultant - Canada

Vensure Employer Services; Laval; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a Product Consultant to empower HR outsourcing service providers through exceptional software solutions. This role involves leading software implementations, providing expert guidance on industry best practices, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong knowledge of Canadian payroll and HR operations, along with excellent interpersonal skills. Join a dynamic team where your contributions will enhance the experiences of clients and drive impactful results in the HR sector.

Qualifications

• Strong knowledge of HR operations, including payroll and benefits administration.
• Excellent troubleshooting and communication skills with diverse audiences.

Responsibilities

• Lead software implementations and manage customer communications.
• Train clients and internal staff on product features and best practices.

Skills

Knowledge of Canadian payroll

HRIS systems

Problem solving skills

Communication skills

Technical inclination

Fluency in English

Fluency in French

Job description

Job Summary
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

As part of the Services Team, the Product Consultant is responsible for implementing new customers and consulting with existing customers on software/industry Best Practices for MPEX software. Product Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of the ASO industry, Benefits, Payroll, Talent Management and HR policies and practices is crucial.

Responsibilities

• Lead software implementations for PrismHR customers, to include overall customer communications, project management, system configuration, testing and training.
• Develop, maintain and track implementation deliverables, phases and milestones.
• Build and maintain customer relationships to ensure overall customer satisfaction and engagement.
• Interact with clients by phone, email, and/or video meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues.
• Identify and escalate application defects and priority issues.
• Stay current with system capabilities, including bug fixes and new functionality.
• Contribute and maintain content for internal audiences (e.g., playbooks, training guides, etc.) and external audiences (e.g., Knowledge Base articles or other end user documentation).
• Train internal employees and/or customers on our products.

Qualifications

The ideal candidate will have much of the following experience and skills:

• Knowledge of Canadian payroll, time & attendance, benefits enrollment & administration, applicant tracking, performance management, and other HR operations.
• Strong knowledge of HRIS, time & attendance, and other related systems.
• Excellent listening, problem solving, and troubleshooting skills.
• Ability to communicate and present information effectively with technical as well as non-technical audiences, whether in person, meeting remotely, or in writing.
• Strong technical inclination, and a desire to learn continuously.
• Ability to learn and work independently with exceptional attention to detail.
• Willingness to collaborate in one-on-one and group settings.
• Flexibility, adaptability, and a can-do attitude.
• Fluency in both English and French (written and oral).