Product Analyst, Phishing Simulation Program

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Product Analyst for its Phishing Simulation Program in Toronto. The role involves providing technical support, analyzing data to identify trends, and developing dashboards. Candidates should have 2+ years in a technical role and experience with data visualization tools like Power BI or Tableau. This position offers competitive compensation and a comprehensive rewards program.

Benefits

Competitive compensation

Comprehensive Total Rewards Program

Opportunities for professional development

Qualifications

• 2+ years of experience in a technical or analytical role.
• Hands-on experience with data visualization tools.
• Experience with automation tools and APIs.

Responsibilities

• Provide technical expertise for the phishing simulation platform.
• Troubleshoot campaign delivery issues.
• Analyze raw data to identify trends and user behavior.

Skills

Data visualization tools (e.g. Power BI, Tableau)

Data extraction and analysis

Problem-solving and troubleshooting

High level of analytical skill

Attention to detail

Tools

Python

SQL

Job description

Overview

This is a hands-on, technical role that supports the Program Manager. The Product Analyst, Phishing Simulation Program is responsible for the technical aspects of the program, including troubleshooting platform issues, performing in-depth analysis and gathering threat intelligence to help inform the creation of realistic and challenging phishing simulations and learning modules.

Responsibilities

• Provide technical expertise and support for the phishing simulation platform.

• Troubleshoot issues related to campaign delivery, such as email deliverability, report phishing button issues, etc.

• Extract, clean, and analyze raw data from phishing simulations, DLP remediation, reported legitimate phishing incidents, etc. to identify trends, user behavior patterns, and anomalies.

• Develop and maintain dashboards and custom reports to visualize key performance indicators (KPIs) and insights.

• Work with the program manager to translate technical data into actionable business intelligence.

• Research and analyze current phishing tactics, techniques, and procedures used by real-world attackers to help influence future simulations and learning opportunities.

• Develop scripts or automation workflows to streamline repetitive tasks, such as data processing or campaign setup.

• Collaborate with internal teams, such as Threat Hunting, SOC, and Fraud, to gather information and stay up-to-date on emerging threats, which will inform the development of targeted and effective cybersecurity awareness and training programs.

Must-have

• 2+ years of experience in a technical role or analytical role, such as a data analyst, quality assurance tester, or technical support specialist

• Hands-on experience with data visualization tools (e.g. Power BI, Tableau)

• Proven experience with data extraction, analysis and dashboard creation.

• Exceptional problem-solving and troubleshooting abilities.

• High level of analytical skill, with the ability to identify patterns and trends in large datasets.

• Strong attention to detail for accurate data analysis and reporting

• Experience with automation tools and APIs to streamline processes.

Nice-to-Have

• Proficiency in a scripting language like Python and experience with data query languages like SQL.

• Certification in a technical or analytical field.

• Understanding of phishing tactics, techniques, and procedures, including the latest threats and vulnerabilities.

• Familiarity with NIST cybersecurity framework and standards, and experience with compliance regulations.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

Address: 16 YORK ST, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-02

Application Deadline: 2025-09-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.