Producer / Advisor – Surety

Wylie-Crump Limited; Vancouver; On-site; CAD 90,000 - 150,000; Full time

Job summary

Navacord in Vancouver seeks an Advisor with strong surety experience to manage a personal book of business and grow client relationships. You will lead client engagements, assess risk, and secure optimal terms with insurers.

The role requires consultative selling, strategic account management, and collaboration with internal teams to deliver exceptional client service and sustainable growth.

Qualifications

• 5+ years of surety experience, ideally within brokerage or construction-focused environment.
• Active Level 2 General Insurance Licence.
• Strong knowledge of surety programs and marketplace needs for construction businesses.
• Demonstrated ability to generate new business and build long-term client relationships.

Responsibilities

• Own and drive new business development, prospecting, networking and growth opportunities.
• Develop and maintain an active prospect pipeline and lead client engagements.
• Act as the lead advisor and primary contact for client relationships.
• Deliver high-standard client service and maintain long-term loyalty.
• Identify gaps in client coverage and recommend appropriate insurance solutions.
• Collaborate with internal teams to ensure a consistent client experience.

Skills

Relationship management

Business development

Strategic selling

Negotiation

Team leadership

Education

General Insurance Licence - Level 2

Tools

CRM software

CatNet

Cyber modelling

Job description

The Advisor is a specialist within the construction or related industry and brings a strong understanding of client businesses and their evolving needs. The Advisor is continuing to build deep expertise in the insurance and/or surety sector while demonstrating consultative capabilities and strategic selling skills, with a focus on generating new relationships, retaining existing clients, and expanding current accounts. The Advisor is responsible for the overall client experience and holds primary accountability for client and insurer relationships.

The focus of the role is on achieving results aligned with the broader organizational strategy and long-term business objectives. Success in this role requires initiative, a strong competitive drive, and the ability to remain focused on outcomes in a dynamic and evolving client environment. The Advisor is expected to bring innovation and creativity to developing solutions that enhance the client experience and support business growth.

As an Advisor, you are an innovative, forward-thinking professional who demonstrates resilience and a willingness to challenge conventional approaches. You are:

• A creative, results-oriented problem solver
• A trusted advisor valued by clients as the top employee outside their payroll.
• Innovative in approach, with a focus on achieving measurable outcomes
• Confident, calm under pressure, direct, and professional in your communication style, using persuasion and influence to achieve goals
• Lead and develop a team of professionals that provide exceptional client service and broking solutions that deliver the best outcomes for clients

RESPONSIBILITIES

• Own and drive new business development, including prospecting, networking, and identifying growth opportunities and be accountable for the growth, retention, and profitability of a personal book of business
• Build, manage, and maintain a sustainable and active prospect pipeline
• Develop and maintain strong client relationships, acting as the lead advisor and primary point of contact
• Deliver a high standard of client service, ensuring long-term relationships are established and maintained
• Responsible for the management of client insurance programs, including periodic coverage reviews, identification of gaps or deficiencies, and delivery of appropriate recommendations
• Identify and assess emerging trends within client industries and the insurance marketplace, using insights to support client strategy and growth
• Work collaboratively with internal service team members to ensure a consistent and exceptional client experience
• Attend construction/related specialty and insurance industry functions and develop strong market relationships to leverage best terms and a win-win outcome for all parties
• Obtain and maintain technical coverage expertise that ensures alignment between the client’s risk transfer needs are appropriately covered by the insurance program.
• Provide contract analysis and attend meetings with various stakeholders to advocate for the best interest of clients
• Advocate on large or complex claim situations and engage with legal, adjusting or claim experts to bring optimized results for our clients
• Engage internal and external Risk Control and Loss Prevention specialists to quantify the client’s risk profile and offer recommendations for improvement
• Employ analytics such as CatNet and cyber modelling to quantify loss exposures and provide insight for the client on their total cost of risk
• Accountable for achieving individual revenue targets through new business generation and expansion of existing accounts, aligned with the organization’s strategic growth objectives
• Contribute to the overall growth of the organization by aligning individual performance with company goals and strategic priorities
• Collect and communicate appropriate data to ensure client management systems are accurate and updated in real time including sales pipeline and customer information

Additional duties and responsibilities may be added during the course of employment.

PERFORMANCE EXPECTATIONS

• Achievement of individual new business and revenue targets
• Growth and retention of assigned book of business
• Cross selling to other lines of business to scale our business
• Collaboration across Navacord to leverage specialized resources such as captives, underwriting facilities, panels or programs
• Outwardly sharing own best practices and knowledge across Navacord to elevate our brand in the marketplace
• Maintenance of an active and sustainable sales pipeline tracked our CRM system
• Delivery of a high standard of client service and relationship management
• Deep understanding of client’s financial and business operations
• Strategic approach to risk management and gap analysis to win and retain clients
• Technical coverage expertise in chosen specialty
• Strong financial acumen and ability to effectively interface with C-Suite and/or boards

WHAT YOU BRING

• 5+ years of surety experience, ideally within a brokerage, surety company, or construction-focused environment
• Active Level 2 General Insurance Licence
• Strong knowledge of surety programs, the surety marketplace, and the needs of construction and related businesses
• Strong financial and business acumen, including the ability to understand client financials, contracts, and operational risks
• Demonstrated ability to generate new business, develop a prospect pipeline, and build long-term client and market relationships
• Strong communication and relationship-management skills, with the confidence to work with business owners, executives, and underwriters
• A proactive, solutions-oriented mindset with strong commercial judgment, resilience, and a drive to grow a book of business