Personal Insurance Advisor, Service

Navacord Inc.; Edmonton; On-site; CAD 60,000 - 85,000; Full time

Job summary

Navacord Inc. in Edmonton is seeking a Personal Insurance Advisor to expertly service clients in a courteous, professional manner, leveraging EPIC and strong product knowledge. You will work with underwriters and colleagues to deliver value-added services and maintain trusted relationships.

You will liaise with advisors and account support to review coverage, process documentation, and ensure timely servicing and billing while staying current on market offerings.

Qualifications

• 2 to 4 years of personal lines experience in insurance.
• LICENSING and professional designations preferred.
• Strong customer-service orientation with business acumen.

Responsibilities

• Deliver best-in-class services and build long-term client relationships.
• Collaborate with underwriters to obtain favorable terms.
• Maintain knowledge of multiple insurance products and markets.
• Provide value-added services and maintain client documentation.
• Work with team on client service, marketing, and renewal activities.
• Ensure EPIC workflows and accurate billing/documentation.

Skills

Mentor ship skills

Team leadership

Customer service

Communication

Problem solving

Critical thinking

Adaptability

Decision making

Innovation

Collaboration

Education

CIP/CAIB designation

Level 2 General Insurance license

Tools

EPIC

Microsoft Office

Job description

THE ROLE

The Personal Insurance Advisor is an expert advisor responsible for servicing clients in a courteous and professional manner. These clientele may be principals of Navacord’s commercial accounts or have prominent business and community affiliation. The Personal Insurance Advisor maintains extensive knowledge of various insurance products and collaborates with team members to ensure a superior customer service experience.

As an Personal Insurance Advisor, you are an Operator, patient, conscientious, relaxed and cooperative team worker. You are;

• Affable, approachable, accommodating, and detail-oriented
• Highly tolerant for systematic work
• Respectful and accepting of others’ decisions.

WHAT YOU’LL DO:

• Delivering “best in class” additional services to clients. Additional services would be defined as those “above and beyond” normal transactional services provided to personal lines clients;
• Participation in growth initiatives on behalf of the Personal Insurance department;
• Liaise with company underwriters to negotiate best terms for our clients when required;
• Ensure that strong, long-term customer relationships are created by providing value added services;
• Maintain a current knowledge base of insurance products and services with various insurance companies, including regular, non-standard, and relevant markets;
• Working with Personal Insurance team members to provide exceptional customer service experience;
• Works closely with Advisors on all aspects of client service, marketing, and renewal while adhering to Navacord’s best practices and standard procedures;
• Work closely with the Account Assistant’s to ensure timelines are being met and to review accuracy of documentation;
• Manage account documentation (i.e., routine inquires, quotes, insurance contracts, endorsements, cancellations, etc.)
• Review client’s current coverage and exposures, loss experience and analyze risk to determine the product/service requirements when required;
• Ensure EPIC workflows are followed including maintaining and updating custom forms;
• Ensure accurate and timely servicing and billing of accounts;
• Participate in training and professional development courses to enhance skills and industry knowledge;
• Other duties as assigned.

WHAT WE REQUIRE:

• 2 to 4 years of personal lines experience and EPIC brokerage software preferred;
• Level 2 General Insurance license strongly preferred;
• Completed or working towards C.I.P. or C.A.I.B. designation;
• Solid mentorship skills and teaming capability; the ability to lead and motivate, delegate, and rally colleagues;
• A well-defined sense of diplomacy and business acumen with a focus on customer service and the overall client experience;
• Skill in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability;
• Advanced skills in Microsoft Office Suite and internal Broker Management Systems (EPIC).