Processing Representative - Contract

Fidelity Canada; Toronto; Hybrid; CAD 36,368 - 45,185; Part time

Job summary

Fidelity Canada is seeking a Processing Representative for a fixed contract until May 31, 2027. This role offers a flexible hybrid schedule with positions available in Toronto and Calgary. Responsibilities include account administration of mutual fund transactions and ensuring timely client communication.

The ideal candidate should have a college diploma and strong English communication skills, with a passion for client experience. Hourly compensation ranges from $26.40 to $32.80 based on experience.

Qualifications

• Strong communication skills in French considered an asset.
• Thrive in a workplace culture that promotes collaboration.
• Embrace new technologies and learn continuously.

Responsibilities

• Account administration and trade execution on client accounts.
• Contact clients to ensure timely resolution of transactions.

Skills

Strong communication skills in English

Passion for delivering exceptional client experience

Analytical and critical thinking skills

Detail oriented

Flexible and adaptable

Education

College diploma or equivalent experience

Job description

Job Overview

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings.

Processing Representative (Contract)

This role has multiple openings. Please note that this position is for contracts ending May 31, 2027. All roles require working rotating shifts – Monday through Friday between 8 am and 8 pm EST for our Processing team. Positions are available in Toronto and Calgary. If you are located in the Greater Toronto Area, this position will be based at 483 Bay Street in Toronto until approximately late 2026, after which the work location will transition to the new Mississauga office at 3 Robert Speck Parkway.

How You’ll Make An Impact

• Account administration and trade execution of all financial and non‑financial transactions on our client’s various mutual fund retail account types.
• Contact internal and external clients to ensure timely resolution of not‑in‑good‑order transactions.

What We Are Looking For

• College diploma required (recent graduates encouraged to apply) or equivalent experience.
• Strong communication skills in English (verbal and written) required.
• Strong communication skills in French (verbal and written) considered an asset.
• Passion for delivering exceptional client experience.
• Strong desire to learn and grow.
• Thrive in a workplace culture that promotes collaboration, diversity and belonging.
• Flexible and adaptable.
• Analytical and critical thinking skills to solve client problems.
• Embrace new technologies.
• Strong written and verbal communication skills.
• Detail oriented.

Compensation

This contract role offers a flexible, hourly compensation model with rates ranging from $26.40 to $32.80, based on experience and qualifications. The hourly rate reflects the specialized skills and agility required for this role.

Requesting Accommodations

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

Equal Opportunity Employer

Fidelity Canada is an equal‑opportunity employer. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground.