Process Trainer - Collision (Canada West)

Holdings LLC; Canada; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical & Dental

RRSP with company match

Paid vacation

Career growth

Ongoing training

Voluntary daily pay

Job summary

Boyd Autobody & Glass is seeking a Process Trainer to monitor internal audits, coach facilities, and ensure adherence to the WOW Operating Way across Canada West. You will work with general managers and market managers to improve processes and reporting.

Travel across Canada West up to 1 week per month is required; experience with MIS and DOMO helps manage audits, KPIs, and training initiatives. This role offers growth in a collaborative, professional environment.

Qualifications

• Minimum 2 years in a collision repair environment or related role.
• Post-secondary education or equivalent required.
• Strong knowledge of MIS, DOMO, and Boyd systems.

Responsibilities

• Ensure consistent execution of WOW Operating Way and train staff in the approach.
• Collaborate with General Managers and Market Managers on oversight and coaching plans.
• Prepare audits on KPI and report findings to market leadership.

Skills

MIS System

DOMO

Customer Service

Communication

Organization

Detail Oriented

Insurance Direct Repair

Google Suite

Education

Post-secondary education or equivalent

Tools

DOMO

MIS

Job description

Company: Boyd Autobody

Great Teams Don't Happen by Accident

Built with Intent. Driven by YOU.

At Boyd Autobody & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success

Boyd Autobody offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

At Boyd Autobody & Glass , we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Process Trainers primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach and report on repair facilities adherence to business practices and the daily performance, to ensure that processes are maintained. Responsible for a specific set of locations across several regional markets.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. Explain the efficiencies it provides in the shop and benefits.
• Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.
• Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.
• Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership. (Not sure that this is at the top of my list).
• Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd's processes and DRP Billing Compliance for payment.
• Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities.
• Work in alignment with Market Leadership for the training and implementation of Boyd's processes and procedures on acquisitions and growth opportunities.(May be acquisition process trainer job role).
• Review and assist in supporting employee attendance and completion of company assigned training initiatives .
• Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow up call list is managed accordingly.
• Travel across Canada West will be required, 1 week per month

Education and/or Experience Required

Post-secondary education or equivalent

A minimum of 2 years previous experience in a collision repair environment or a similar role

Required Skills/Abilities

• Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training. Supports efforts to WOW EVERY CUSTOMER AND BE THE BEST!
• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
• Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops
• Comprehensive knowledge of the administrative process and procedures
• Strong attention to detail and a high degree of accuracy
• Excels at building and maintaining business relationships
• Well-developed organizational skills with the ability to prioritize
• Communicate effectively, both verbally and in writing

Other Requirements

• Valid Driver's License . Some travel may be required in the Process Trainer's assigned markets
• May be asked to support in other markets as requested
• Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities
• Working knowledge of Accounting practices
• Ability to utilize Google Suite for managing internal business controls
• Capable of working independently and with minimum supervision

Please note, this job description is not designed to cover or contain a