Process & Quality Specialist

TCAT Div of Toromont Industries Ltd; Bradford West Gwillimbury; On-site; CAD 70,000 - 87,000; Full time

Benefits offered by this job

Flexible schedules

Job summary

Toromont Reman is seeking a Process and Quality Specialist to improve remanufactured product quality, reliability, and performance. You will lead investigations into warranty claims, premature failures, and non-conformances, applying RCA methodologies with internal teams and Caterpillar stakeholders.

You will drive corrective actions to reduce warranty exposure, support CAPA, and participate in data-driven quality improvements across multiple Eastern Canada locations.

Qualifications

• Apply structured methodologies to identify failure modes, root causes, contributing factors, and corrective actions.
• Analyze technical, quality, and reliability data to identify trends, assess risks, and develop evidence-based solutions.
• Demonstrate knowledge of heavy equipment systems, components, technical specifications, inspection criteria, and quality processes.

Responsibilities

• Applied Failure Analysis & Root Cause Investigation
• Warranty Claims Investigation & Resolution
• Product Reliability Assessment & Monitoring
• Failure Mode Analysis & Corrective Action Development
• Quality Risk Assessment & Mitigation
• Non-Conformance & Quality Escape Management
• CAPA Management
• Product Quality Auditing & Inspection Support
• Technical Troubleshooting & Problem Resolution
• Component Evaluation, Reusability & Repair Standards
• Quality Improvement & Continuous Improvement Initiatives
• Warranty, Failure & Quality Data Analysis
• Statistical Analysis, Reporting & Performance Metrics
• Cross-Functional Technical Support & Stakeholder Collaboration
• Technical Documentation, Reporting & Knowledge Sharing

Skills

Applied Failure Analysis

Root Cause Investigation

Warranty Claims Investigation

Quality Data Analysis

Statistical Analysis

CAPA Management

Technical Troubleshooting

Cross-Functional Collaboration

Education

College diploma / University degree in mechanical engineering or related field

Job description

The Process and Quality Specialist is responsible for improving the quality, reliability, and performance of remanufactured products throughout their service life. The role leads technical investigations involving warranty claims, premature failures, repeat failures, internal product non-conformances, quality concerns, and component reusability assessments. Working closely with production, branches, customers, Caterpillar representatives, and internal stakeholders, the Product Quality Specialist applies structured failure analysis and root cause analysis methodologies to identify failure mechanisms, determine root causes, and implement effective corrective actions that improve product reliability and reduce warranty exposure.

Pay Type

Full Time, Permanent

Compensation

$69,520.00 – 86,900.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Product Quality Specialist , YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Applied Failure Analysis & Root Cause Investigation
• Warranty Claims Investigation & Resolution
• Product Reliability Assessment & Monitoring
• Failure Mode Analysis & Corrective Action Development
• Quality Risk Assessment & Mitigation
• Non-Conformance & Quality Escape Management
• Corrective and Preventive Action (CAPA) Management
• Product Quality Auditing & Inspection Support
• Technical Troubleshooting & Problem Resolution
• Component Evaluation, Reusability & Repair Standards
• Quality Improvement & Continuous Improvement Initiatives
• Warranty, Failure & Quality Data Analysis
• Statistical Analysis, Reporting & Performance Metrics
• Cross-Functional Technical Support & Stakeholder Collaboration
• Technical Documentation, Reporting & Knowledge Sharing

Must-haves for this role:

• Apply structured methodologies to identify failure modes, root causes, contributing factors, and corrective actions.

Analyze technical, quality, and reliability data to identify trends, assess risks, and develop evidence-based solutions.

Demonstrate knowledge of heavy equipment systems, components, technical specifications, inspection criteria, and quality processes.

Drive quality improvement initiatives through investigation findings, corrective actions, and reliability-focused recommendations.

Prepare and present clear technical reports, findings, and recommendations to technical and non-technical stakeholders.

Work effectively with production teams, branches, customers, management, and technical representatives to resolve product-quality concerns.

Manage multiple investigations, documentation requirements, priorities, and follow-up activities while maintaining accuracy and thoroughness.

Demonstrate integrity, accountability, sound decision-making, and relevant education, technical experience, or certifications in quality, reliability, failure analysis, or related disciplines.

• College diploma, university degree, trade certification, or equivalent technical experience in mechanical engineering, engineering technology, heavy equipment, automotive technology, quality, reliability, or a related field.
• Experience in quality assurance, warranty, failure analysis, reliability, product support, manufacturing, or remanufacturing.
• Technical experience with engines, powertrain, hydraulics, torque converters, transmissions, or other heavy-equipment components.
• Experience performing Applied Failure Analysis, root cause analysis, and technical investigations.
• Experience interpreting technical specifications, service information, inspection criteria, and component reusability guidelines.
• Experience with Caterpillar products, systems, and technical information is an asset.
• Training or certification in Applied Failure Analysis, FMEA, Lean, Six Sigma, auditing, or non destructive testing is an asset.

About Toromont Reman

Toromont Reman helps you maximize your investment in equipment. Industry leader in parts availability and warranty coverage. Whether you are looking for a custom rebuild or remanufacturing, we provide reliable, certified ISO-9001 service to all Cat and other manufacturers' equipment. Thanks to our group of more than 75 skilled and dedicated specialists, we offer the industry's best warranty.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.