Process Owner, Operations

NovAtel Inc.; Calgary; On-site; CAD 140,000 - 190,000; Full time

Job summary

Hexagon's Autonomous Solutions division is seeking a Process Owner, Operations to lead the SAP S/4HANA ERP transformation and establish governance for enterprise process domains. You will partner with business leaders, Global Services, implementation partners, and other Process Owners to design, standardize, adopt, and sustain new ways of working.

You will define process KPIs, monitor performance, and drive improvements across S2P, P2P, and Plan to Fulfil domains, ensuring value realization and

Qualifications

• Experience owning, transforming, or governing enterprise business processes in a multi-division environment.
• Strong understanding of ERP-enabled operating models, data structures, controls, and cross-functional dependencies.
• Translate business requirements into practical process standards, governance frameworks, and technology-enabled solutions.
• Influence senior stakeholders, resolve process conflicts, and balance standardization with business needs.
• Experience across supply chain, manufacturing, logistics, or fulfillment domains.

Responsibilities

• Define, maintain, and continuously improve enterprise process standards, policies, controls.
• Collaborate with operational subject experts to define enterprise-aligned processes adopted across AS org.
• Partner with peer Process Owners to manage end-to-end process interdependencies and governance.
• Establish and facilitate process governance routines, decision rights, and backlogs.
• Engage with business functions across divisions, regions, and Global Services to support process ownership and adoption.
• Partner with leaders, IT, data owners, and implementation partners to ensure practical, adopted future-state processes.
• Approve process documentation, requirements, controls, and key design decisions impacting the domain.
• Define KPIs, establish baselines, monitor performance, and drive corrective actions.
• Support ERP transformation, integration design, testing, training, cutover, and transition to business-as-usual governance.
• Promote standardization while accommodating justified local requirements.
• Act as senior business representative and decision-maker for assigned process domains within the SAP S/4HANA program.

Skills

Enterprise process ownership

Stakeholder management

ERP/process governance

Cross-functional collaboration

Analytical & facilitation

Change management

Tools

SAP S/4HANA

Job description

Overview

Hexagon's Autonomous Solutions division is seeking a Process Owner, Operations to play a leading role in the successful delivery of the AS-wide SAP S/4HANA ERP transformation while establishing the long-term governance, performance, and continuous improvement framework for their assigned enterprise process domains. Reporting to the Sr. Director, Process Performance & Governance, this role serves as the primary business authority for process design, standardization, adoption, and process-related decision making across divisions, regions, and Global Services.

Acting as the enterprise process authority for their assigned domain, the Process Owner, Operations will lead future-state process design, drive business alignment across the organization, establish enterprise standards, and champion the adoption of new ways of working enabled through SAP S/4HANA. Working in close partnership with business leaders, Global Services, implementation partners, and peer Process Owners, this role will help ensure the successful deployment, stabilization, and realization of business value from the ERP transformation. Following implementation, the Process Owner will retain ongoing accountability for process governance, performance management, and continuous improvement.

Process Scope

• Source to Pay (S2P): Govern sourcing, procurement, supplier, receiving, invoice, and payment processes to ensure goods and services are obtained efficiently, compliantly, and at the required quality and cost.
• Plan to Fulfil (P2F): Coordinate demand, supply, inventory, and logistics planning to ensure customer demand is met reliably while balancing service, cost, and working capital.
• Plan to Produce (P2P): Govern production planning and execution processes to convert materials and capacity into finished goods efficiently, safely, and consistently.

The Location:This position is based in a Hexagon Autonomous Solutions location.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future.

Responsibilities

As aProcess Owner, Operations,you will be responsible for the following:

• Define, maintain, and continuously improve AS-level enterprise process standards, policies, controls.
• Collaborate with operational subject experts from relevant business functions to define, maintain, and advocate for clear, practical, and enterprise-aligned processes that are understood and adopted by relevant business functions across the AS organization.
• Partner actively with peer Process Owners to manage end-to-end process interdependencies, align standards, resolve cross-functional issues, and promote coherent enterprise process governance.
• Establish and facilitate process governance routines, decision rights, issue resolution paths, and continuous improvement backlogs.
• Establish solid relationships and proactive engagement with relevant business functions across divisions, regions, and Global Services to support process ownership, adoption, issue resolution, and sustained process advocacy.
• Partner with business leaders, SMEs, IT, data owners, change management, and implementation partners to ensure future-state processes are practical, adopted, and sustainable.
• Approve process documentation, requirements, controls, role definitions, and key design decisions impacting the assigned process domain.
• Define process KPIs, establish baselines, monitor performance, and drive corrective actions where process outcomes fall short of targets.
• Support ERP transformation, integration design, testing, training, cutover, hypercare, and transition to business-as-usual governance.
• Promote standardization while ensuring justified local or divisional requirements are assessed, governed, and documented.
• Act as the senior business representative and decision-maker for assigned process domains within the SAP S/4HANA ERP program.
• Drive global process standardization and future-state business design across divisions, functions, and regions

Key Working Relationships

• Business process SMEs and functional leaders across divisions, regions, and Global Services.
• Relevant business functions across the AS organization, with emphasis on sustained engagement, solid working relationships, trust-based collaboration, and active process advocacy.
• Peer Process Owners responsible for adjacent and interdependent processes, with emphasis on shared standards, integrated decision-making, and end-to-end process performance.
• ERP programme leadership, solution architects, data owners, integration leads, testing leads, and change management teams.
• Implementation partners and service providers supporting process design, deployment, and stabilization.

Qualifications

Must Have:

• Experience owning, transforming, or governing enterprise business processes in a complex, multi-division environment.
• Strong understanding of ERP-enabled operating models, enterprise data structures, controls, reporting, and cross-functional process dependencies.
• Ability to translate business requirements into practical process standards, governance frameworks, and technology-enabled solutions.
• Demonstrated ability to influence senior stakeholders, resolve process conflicts, and balance standardization with business needs.
• Strong analytical, facilitation, communication, documentation, and continuous improvement skills.
• Experience working across supply chain, procurement, manufacturing, logistics, inventory, or fulfillment process domains.

Nice To Have:

• Experience with SAP S/4HANA or a comparable enterprise ERP platform.
• Experience supporting large-scale ERP transformation or business process transformation initiatives.
• Background in supply chain management, manufacturing operations, procurement, logistics, or operational excellence.

Key Success Factors:

• Strong enterprise process ownership and governance capabilities.
• Data-driven approach to operational performance management and decision-making.
• Exceptional cross-functional leadership and stakeholder management skills.
• Ability to drive continuous improvement and process standardization across diverse business environments.
• Strong understanding of ERP transformation, process design, and business change initiatives.
• Ability to influence adoption, enable change, and build alignment across a global organization.

Not sure if you meetall the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment.