Process Improvement - Project Manager

Kount; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Business Optimization team. In this role, you will lead improvement projects focused on enhancing operational efficiencies and delivering measurable savings. You will be responsible for defining value streams, managing technical implementations, and fostering stakeholder relationships to drive a culture of continuous improvement. This is a fantastic opportunity to leverage your expertise in process engineering and project management while working with cutting-edge technologies. If you are passionate about driving change and enhancing customer experiences, this role is perfect for you.

Qualifications

• 5-8 Jahre Erfahrung in einer schnelllebigen Matrixumgebung.
• Umfassende Kenntnisse in Prozessverbesserungswerkzeugen und -methoden.

Responsibilities

• Definieren von operativen Wertströmen und Identifizieren von Verbesserungsmöglichkeiten.
• Leiten von Design-Thinking-Sitzungen mit Stakeholdern und Verwalten der technischen Anforderungen.

Skills

Process Improvement

Project Management

Technical Implementation

Stakeholder Management

Cloud Infrastructure

JIRA

Confluence

B2B Operations

B2C Operations

Education

Six Sigma Black Belt Certification

Project Management Professional (PMP)

Master of Business Administration (MBA)

Tools

Google Vertex AI

RPA

IVR

APIs

Job description

Synopsis of the role

You will be a critical part of the Business Optimization team and responsible for end to end execution and delivery of improvement projects with a clear focus on savings and ROI. The individual will lead initiative identification, design thinking, requirement documentation, solution implementation and change management for their process improvement initiatives.

What You’ll Do

• Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.

• Gather requirements and lead design thinking with business stakeholders, manage backlogs and own technical requirements for implementation.

• Leverage technical expertise for project planning, resource management, system / technology / validation, testing and implementation planning

• Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.

• Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions.

• Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.

What experience you need

• 5 to 8 years’ experience in fast paced matrix environment

• Process engineering background

• Extensive knowledge on process improvement tools and methodologies

• Experience with cloud infrastructure

• Ability to manage technical implementation through SDLC cycle

• B2B and B2C Operations/Delivery know-how

• Expert knowledge of JIRA and Confluence

• Experience working with multiple cross-functional stakeholders

What could set you apart

• Six Sigma Black Belt Certification

• Project Management Professional (PMP)

• Master of Business Administration (MBA)

• Agile and Lean certifications

• Experience with Google Vertex AI, RPA, IVR, APIs, Automation

• Knowledge of Equifax products and systems

• General knowledge of Equifax policies and procedures

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Project, Program and Process Management

Schedule:

Full time