Process Improvement - Project Manager

Equifax; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in financial technology is seeking a Process Improvement - Project Manager to join their Business Optimization team. This role involves executing improvement projects focused on savings and ROI, leading design thinking sessions, and managing technical implementations. The ideal candidate will have significant experience in process engineering and project management, with a strong emphasis on stakeholder collaboration and technical expertise.

Qualifications

• 5 to 8 years’ experience in a fast-paced matrix environment.
• Background in process engineering.
• Experience in B2B and B2C operations/delivery.

Responsibilities

• Define operational value streams and deliver business cases.
• Manage automation, AI, and productivity initiatives.
• Build stakeholder relationships and promote continuous improvement.

Skills

Process Improvement Tools

Technical Implementation

Stakeholder Management

Cloud Infrastructure

Automation

Education

Six Sigma Black Belt Certification

Project Management Professional (PMP)

Master of Business Administration (MBA)

Tools

JIRA

Confluence

Job description

Join to apply for the Process Improvement - Project Manager role at Equifax.

Synopsis of the role
You will be a critical part of the Business Optimization team and responsible for end-to-end execution and delivery of improvement projects with a focus on savings and ROI. The individual will lead initiative identification, design thinking, requirement documentation, solution implementation, and change management for process improvement initiatives.

What You’ll Do

1. Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks, and improve existing solutions.
2. Gather requirements, lead design thinking with stakeholders, manage backlogs, and own technical requirements for implementation.
3. Leverage technical expertise for project planning, resource management, system/technology validation, testing, and implementation planning.
4. Manage automation, AI, and productivity initiatives to deliver savings on time and within budget.
5. Prioritize opportunities to enhance efficiency and customer experience using current and emerging technologies.
6. Build stakeholder relationships, deliver operational readiness plans, and promote a culture of continuous improvement.

What Experience You Need

• 5 to 8 years’ experience in a fast-paced matrix environment.
• Background in process engineering.
• Knowledge of process improvement tools and methodologies.
• Experience with cloud infrastructure.
• Ability to manage technical implementation through SDLC.
• Experience in B2B and B2C operations/delivery.
• Proficiency with JIRA and Confluence.
• Experience working with cross-functional stakeholders.

What Could Set You Apart

• Six Sigma Black Belt Certification.
• Project Management Professional (PMP).
• Master of Business Administration (MBA).
• Certifications in Agile and Lean.
• Experience with Google Vertex AI, RPA, IVR, APIs, and automation.
• Knowledge of Equifax products and systems.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing