Process Improvement Coordinator and Systems Administrator - Management Analyst 2

Minnesota Direct Care and Treatment; Saint-Paul; Hybrid; CAD 76,000 - 110,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Holidays

Pension plan

Life insurance

Disability insurance

Job summary

Minnesota Department of Human Rights (MDHR) seeks a Process Improvement Coordinator and Systems Administrator to evaluate and improve program processes and align them with agency goals.

You will work with agency leaders and staff to prioritize projects, document requirements, track tasks, and train staff on new tools, including the OnBase case management system. The role supports MDHR's transformational goals and offers a hybrid work arrangement.

Qualifications

• One year in project management or process improvement.
• One year as System Administrator or similar handling DB systems.
• Experience creating training documents, process manuals, or instructional guides.
• Strong analytical skills to detect patterns and drive improvements.
• Interpersonal skills to collaborate across diverse teams.
• Strong organizational skills and ability to multitask.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Teams.

Responsibilities

• Evaluate program processes and design or improve processes to align with agency goals.
• Identify opportunities, prioritize projects, define requirements, and collaborate with staff to implement changes.
• Document existing processes and create manuals, tracking tasks and changes.
• Train staff on new tools and processes, ensuring adoption and effectiveness.
• Support MDHR's OnBase case management system and generate reports for leadership.

Skills

Project management

System administration

Training materials

Analytical skills

Interpersonal skills

Organization

MS Office

Education

Bachelor's degree

Master's degree

Tools

OnBase

SharePoint

Azure DevOps

Snag-It

OneDrive

Miro

Job description

Process Improvement Coordinator and Systems Administrator

Job Class: Management Analyst 2

Agency: Human Rights Dept

• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/16/2026
• Closing Date: 09/29/2026
• Hiring Agency/Seniority Unit: Human Rights Dept / Human Rights-MAPE
• Division/Unit: Payroll Processing Unit / Process Improvement Dept
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Process Improvement Coordinator and Systems Administrator will play an essential role in integrating continuous organizational improvement for the agency by evaluating program processes, designing or improving processes, and aligning program processes with the agency’s strategic goals and objectives.

This position will work closely with agency leaders, staff, and external stakeholders to identify opportunities where processes and procedures can be improved or developed. This role will make recommendations on which projects to prioritize, define project requirements, and collaborate with staff to implement these processes and projects. This includes documenting existing processes, outlining requirements for projects, tracking tasks, creating manuals and documentation about process change, and training staff on the tools and changes. This position should approach its work with a curious, inquisitive mindset and builds collaborative relationships to ensure process improvements are effective.

This role will also play a key role in achieving the transformational goals of the Minnesota Department of Human Rights (MDHR) by providing operational and technical support for MDHR’s case management system, OnBase. This includes identifying opportunities for database improvements, executing database solutions, investigating requests or database issues, clearly communicating more complicated technical solutions to the OnBase developers, and generating database reports for agency leadership.

To promote a culture of flexibility, we offer staff a hybrid work environment with a mix of weekly in office and telework days that vary by team, position, and business needs. This position is eligible for a hybrid telework arrangement. With a telework arrangement, onsite attendance will be required for team meetings or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for details.

Minimum Qualifications

• One (1) year of experience conducting project management or process improvement activities which must include gathering requirements, initiating, planning, executing and closing a project or process improvement effort.
• One (1) year of experience as a System Administrator or in a similar role responsible for the upkeep, configuration, and reliable operation of a database management system.
• Experience creating and updating training documents, process manuals, instructional guides, and visualizations that simplify information for audiences with varying degrees or knowledge or awareness.
• Strong analytical skills sufficient to detect patterns and trends, identify problems, and formulate process improvement projects with an awareness on end user results.
• Interpersonal communication skills that support building trust, navigating diverse perspectives, and interacting diplomatically with individuals from diverse backgrounds and different parts of the agency.
• Strong organizational skills with the capacity to handle multiple tasks simultaneously
• Skills in using Microsoft Office software products, including Word, Excel, PowerPoint, Outlook and Teams, sufficient to train and coach employees on how to best use the technology.

Preferred Qualifications

• Experience working closely with OnBase.
• Experience with programs such as SharePoint, Miro, Azure DevOps, Snag-It, and One-Drive.
• Experience using Agile methodologies.
• Experience facilitating team meetings, presenting information, and/or providing training.
• Knowledge of the Minnesota Human Rights Act and the Minnesota Government Data Practices Act.
• Dedication to civil rights work and working with people from diverse communities.
• Bachelor’s degree, master's degree or other advanced degree.

Additional Requirements

• Successful applicants must pass employment reference checks prior to employment. A written assessment or work sample is part of the interview process.

Contact

If you have questions about this position, contact Janel Lane at [e-mail] or 651-201-2501.

About Human Rights Dept

The Minnesota Department of Human Rights is the state’s civil rights enforcement agency. We are charged with upholding the civil rights of Minnesotans under the Minnesota Human Rights Act, one of the strongest civil rights laws in the country. We are committed to creating an equitable and inclusive Minnesota, eliminating discrimination, and ending disparities and inequities. We work to breakdown policies and practices that perpetuate structural barriers, such as racism, ableism, homophobia, and ageism to build strong communities. To learn more about us, please visit www.mn.gov/mdhr.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.